Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
I recently switched my TV and Internet to Ignite. I have an Explorer 8300HD PVR that I used with my previous digital tv service that I'd like to pass along to someone else. I purchased it retail from Furture Shop. I own the box, not Rogers. The p...
English soccer just moved from DAZN (which Rogers Ignite shows) to FUBO TV. Is Rogers going to link to this? If not, how do I get it through my Samsung smart TV? Help! ***Added Labels***
June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shatte...
After 3 days of severe macroblocking on HDSHO and other SDV channels (which was finally fixed early Monday morning during the maintenance window) this morning I get up to more blank channels. Same characteristics as always...QAM frequency makes no di...
Today ( December 19th, 2022) I contacted Rogers to renew my TV cable contract and received the message that due to a large customer volume I could wait on hold for an hour and a half or get a call back after the same wait time. I chose the callback ...
Am I able to access Rogers Disney Plus while in the US? ***Edited Labels***
Sorry,your cable box is currently experiencing problems. Press the button on the cable box. lf the problem persist, please call us at (888)764-3771 and quote Error # Not Authorized
The World Cup is finally here and the picture quality is so poor on TSN the eye strain makes it almost unwatchable.Every time the camera moves everything goes out of focus and blurry.Come on Rogers, dial up the bitrate, your subscribers deserve bette...
Tried today, 2022-12-13 to purchase a Big Button remote at one of the Brampton Rogers stores and I was told that that item is no longer available! Since not all TV viewers have perfect vision and pointy fingers, the Big Button remote seemed to have b...
Is there an easy way to arrange for an exchange of defective Netbox? Perhaps by email? I've been on chat for several hours. ***Added Labels***
I've never done this before, so I just want to get the right kind of background information before I attempt such a thing. Let me set the scene a little more specifically... Say one has two PVR boxes. One NextBox 2.0 and one NextBox 3.0. Both are ful...
Is anyone out there still using Nextbox 3.0? I'm having an issue with the thumbnail pictures. Every time I record a program (or set a series) I get a blank box... no more nice pictures. Tech support has been useless. Is anyone else out there experien...
Rogers continues their practice of taking Canadian feed and overwriting( I am sure there is a better tem) Us channels and I an sick and tired of it. The other night there were 2 US feeds that were listed on the IPG that were airing Andor. Both feeds ...
Our lobby camera in the building has been updated to IP so know we do not get it on any tvs in the building as it is not coax anymore. What needs to be done to fix this anyone know>? ***Edited Labels***
For a few months now, we are having issues with OnDemand. We have so many shows we watch that are on at the same time that we have to rely on OnDemand. Now every show we watch OnDemand quits 3/4 of the way through. Then we are given the option to can...
I have an Insignia Fire TV that has access to WIFI and I can stream shows and movies. I have a Rogers cable modem box with a coax connection that streams on channel 100. When I go to channel 100 using Rogers cable box, the screen and sound start br...
Hi. When I signed up last February Rogers added a temp line which is a wood stick from the green cable box up and over to my house. It looks crude and would not withstand someone deciding to pull it out of the box. I have called numerous times to inq...
The networks name speaks for itself. With the globalization of diversity and community building there are a lot of people including myself that is disappointed that Rogers no longer has this channel for their customers/viewers.
Last year, another poster mentioned that CityTV was randomly freezing, then showing a green or black screen. When that problem was eventually fixed, the problem came back, but now there is a different picture problem with the CityTV Toronto HD channe...
Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...
