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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Resolved! sound, no sound, sound, no sound,

Legacy TV, old mountain cable system. New box arrived yesterday, tech set it up, tested signal, said we have strong signal.  Good.After he left, we noticed channels with no sound.  You can hop around, other channels are fine. Turn the box off, and ba...

igiveup by I plan to stick around
  • 3308 Views
  • 11 replies
  • 1 likes

Resolved! Pairing RCA RT2480 TV to Chanmpion Remote

Good afternoon: I spent a lot of time yesterday attemp;ting to pair the above devices; I looked at the documentation and according to my understanding the universal code for RCA RT2480 is 1547. I have inputted this code into remote but the TV set doe...

PLyman7 by I've been around
  • 843 Views
  • 1 replies
  • 0 likes

Resolved! explorer 8300 factory reset

How would i do a factory reset (erase everything) on a Scientific Atlanta Explorer 8300HD with no cable service ?...Thx

diverd by I plan to stick around
  • 1615 Views
  • 4 replies
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Resolved! How do I replace the hard drive in my 9865 set top box?

My 9865's hard drive has crashed rendering the box unusable. I understand that a replacement hard drive is relatively easy to find but opening the case in order to swap out the drives is difficult. Is there a place where I can get this fixed locally ...

Ou8 by I've been here awhile
  • 787 Views
  • 2 replies
  • 0 likes

Placement of Crave channels

In 2018, we saw the rebranding of The Movie Network to Crave, and since that time the channels that belong to this package have been out of order on your network:301: Crave 1302: HBO 1303: HBO 2304: Crave 3305: Crave 2306: Crave 4307: Starz 1308: Sta...

Resolved! Rogers digital - watching Turner Classic Movies

I subscibe to rogers digital including Turner Classic Movies, no problem watching on our main tv, but i cannot watch tcm on our second tv i guess because i only have a small black box ( dont know what it is called) which i can only watch channels up ...

Brian34 by I plan to stick around
  • 2241 Views
  • 3 replies
  • 0 likes

Your World This Week loop

For the past four days, Your World This Week has a continuous, short loop promoting the channel, BBC Earth.  Your World This Week used to be a nice source of information as to what is currently on the platform, but is currently in an unwatchable stat...

Resolved! Blank Screen on Ch.484 HD Showcase...Again

Blank screen on an SDV channel ...once again, on both STB's. This time it is Showcase on channel 484, out  of the Scarlett Rd. headend, QAM frequency is 813Mhz. Other channels on same QAM frequency are working, no errors.   Please do not contact me a...

RRF1 by I plan to stick around
  • 1151 Views
  • 11 replies
  • 0 likes

Cable Problems

Hi, was wondering if anyone out there, has cable problems.  It has been almost three months when we were slowly loosing channels that go black and it would last a few minutes.  Now Aug 22, it is getting a lot worse, about half of my station go black ...

barb67 by I'm here a lot
  • 6846 Views
  • 25 replies
  • 1 likes

Resolved! Legacy TV - TV Ontario has NO Sound

Rogers is aware of last night's fibre cut in Ontario (by another provider), and the community thread about Service Interruptiions shows that most of the Toronto subscribers (for both Legacy TV and Ignite TV) are now good to go; the rest are estimated...

mebe by I'm a trusted contributor
  • 638 Views
  • 1 replies
  • 0 likes

On Demand Not Loading Episode Correctly

I tried to watch the Crave Freeview Shoresy episodes on channel 100, but no matter which episode I select, it always plays episode 1.  Anybody else have this problem?  Who to complain to?       ***Edited Labels***

SB28 by I plan to stick around
  • 776 Views
  • 3 replies
  • 0 likes

Digital NetBox PVR shows multiple times with same Serial Number

The HDPVR unit is showing multiple times in Rogers system (i.e. on same outlet# and on a different outlet#).  The issue started when a Rogers associate was trying to correct billing issue on Jan. 16th at 6:30pm.  We have not had any service since.  A...

jjanas by I've been around
  • 430 Views
  • 1 replies
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Resolved! Legacy TV - WNYO (MyTV Buffalo ch.167) No Sound

Legacy Digital TV...WNYO Buffalo (MyTV Buffalo) channel 167 SD picture is fine, but there is NO sound. However, there IS sound and picture for the indoor antenna feed I have, so this is a Rogers' issue.Its been like this for at least a few hours, but...

mebe by I'm a trusted contributor
  • 789 Views
  • 2 replies
  • 0 likes

CTV News Channel on the CTV website not working

I am in Ottawa and pay for the CTV New Channel (17) in my channel lineup. When I go to the CTV website and try to access the content it asks me to login - which I do via Rogers but then it tells me my access is denied - Unauthorized channel? Can some...

bowie by I'm here a lot
  • 1423 Views
  • 3 replies
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Resolved! Does Old PVR Need To Be Removed From Account?

I recently switched my TV and Internet to Ignite.  I have an Explorer 8300HD PVR that I used with my previous digital tv service that I'd like to pass along to someone else.  I purchased it retail from Furture Shop.  I own the box, not Rogers.  The p...

kuhnberg by I plan to stick around
  • 1573 Views
  • 5 replies
  • 0 likes

Soccer

English soccer just moved from DAZN (which Rogers Ignite shows) to FUBO TV. Is Rogers going to link to this? If not, how do I get it through my Samsung smart TV? Help!     ***Added Labels***

Doug67 by I've been around
  • 2253 Views
  • 2 replies
  • 1 likes

Upcoming Update: Reprogramming Your PVR?

June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shatte...

Cap07 by I'm a reliable contributor
  • 4879 Views
  • 21 replies
  • 1 likes

More Blank SDV Channels HDSHO (484) and SCIFI(575)

After 3 days of severe macroblocking on HDSHO and other SDV channels (which was finally fixed early Monday morning during the maintenance window) this morning I get up to more blank channels. Same characteristics as always...QAM frequency makes no di...

RRF1 by I plan to stick around
  • 739 Views
  • 3 replies
  • 0 likes

Did not receive offer as promised...

Today  ( December 19th, 2022) I contacted Rogers to renew my TV cable contract and received the message that due to a large customer volume I could wait on hold for an hour and a half or get a call back after the same wait time. I chose the callback ...

Disney Plus

Am I able to access Rogers Disney Plus while in the US?   ***Edited Labels***

swarren by I've been around
  • 620 Views
  • 2 replies
  • 0 likes