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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Resolved! Formula 1 Racing schedule.

I'm no longer a Rogers Digital Cable subscriber, I now have IPTV from my ISP.  When on Rogers Cable I recorded everything and just occasionally watched News live. That hasn't changed for me.   I had the Bahrain GP Qualifying  scheduled to record at 1...

OLDYELLR by I'm a senior advisor
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Poor in house cable line to upstairs

Have had many channels "black out" at any given time. Watching one minute, change channels, then come back seconds later, and the channel is blacked out. Usually lasts a few minutes, to approx. 1/2 hour or so.  Blacks out many other channels at the t...

1steve by I plan to stick around
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DVR is useless

It has been a month now of recordings (set to erase after a year) spontaneously disappearing (not even available in the restore deleted folder). After it deleted some random things that were a few months old it has now been mostly new recordings. The...

Resolved! Warning: Don't Record anything If your area has a Legacy TV outage

There's a known outage in my area (Toronto). as of 7am, all my digital legacy channels are now black (except for Lobby channel, and VOD) and no audio options exist via Info button.The good news is that all previously recorded programs on the PVR will...

mebe by I'm a trusted contributor
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Rogers service available using generator

We have Ignite TV and internet. Hydro One is doing a scheduled power outage where we live in a huge area in and around Caledonia, ON. This will be overnight for 8 hrs on June 3 2023 from 10 pm until 6 am.We will have access to a borrowed generator an...

Show Resets to Beginning

Anybody else having issues with shows resetting to the beginning when fast forwarding a recorded show? It only seems to happen when we record the nascar race. Usually 4-5 times when fast forwarding commercials it resets to the beginning. So frustrati...

Bates132 by I've been here awhile
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Picture Breaking up/Pixelated

I've been having this cable TV problem for over two years now with the picture breaking up or pixalated on certain channels. 1,3,8,20,62,57 Rogers fixes the problem and it works for several weeks or over a month then the problem starts again. Last ye...

adm7007 by I plan to stick around
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Legacy Digital Guide Error - Mrs. Davis Epis 1 - Start time Error

Digital Legacy Guide Error - CTV SciFi started the first episode of "Mrs. Davis" about 5 minutes or more before its scheduled starting time of 10:30 pm (following the Series finale of Picard). I didn't miss anything because I also recorded Picard, bu...

mebe by I'm a trusted contributor
  • 507 Views
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NextBox

Just got a new (or likely refurbished Nextbox).  Got it all hooked up.  TV has picture/sound for about 5 seconds, then loses both for 5 seconds, in a continuous ongoing cycle.  Tried using other HD inputs but no change.  Other devices hooked up to th...

WPS by I've been here awhile
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Rogers Subcontractor Management

Rogers needs to take a more proactive role in ensuring their subcontractors which are contracted to do burials for residential services do so in a timely manner. I have waited since last October to have an exterior coax cable buried below ground to m...

Jeff96 by I've been here awhile
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Missing Channels on Legacy

I'm not too techy but I've been wrestling with an issue of missing channels for a couple of weeks. I will note that we are on Digital and not Ignite. We have two older boxes. A Scientific Atlanta - 4250HD and a PVR. We own both boxes. They have serve...

DJD2 by I've been here awhile
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Resolved! Leaf Games Buffering

We use a firestick & an IPTV provider and lately a lot of Leaf games get stuck in vuffering mode and never come on. Specifically these games are on Sportsnet & TSN. When I complained to my provider they said Rogers is blocking the games. Is this true...

Patches0408 by I've been here awhile
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Explorer 4250/4290 and flashing bypass LED icon

Greetings Experts,   Like to lean on your knowledge.  Had a little scare this morning.  My explorer 4250  (aka SD4290) was off.  I unplugged the power cord, waited a minute, plugged it back it and nothing.  I did not get the power on clicking noise. ...

Resolved! Legacy CityTV Toronto HD Live feed is now about 27 seconds behind my Antenna feed

Not really a problem, but more of an observation. The LIVE Rogers Legacy CityTV Toronto HD feed (ch.7 and 519) used to be about 8 seconds behind my indoor antenna feed. I was previously trying to see if any signal issues from the Rogers feed, were be...

mebe by I'm a trusted contributor
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Resolved! Stop Regional Blackouts

Can Rogers please stop the regional blackout’s of the Toronto maple leaf games in the Ottawa region.Why can I watch every other Canadian team and Seattle .vs. Arizona but I can’t watch the leaf games when it’s decided they are to be blacked out. I do...

BillBert by I've been around
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Flex Channel Technical Problems

I just signed up for Rogers TV and Internet with a door to door Rogers Rep.  I She offered me Internet + TV Sports+28 channels for $99 plus a second TV out let for $10 more for $109.The Internet works fine But I didn't get some of the TV Channels I a...

RobScarbs by I've been around
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Another Simsub Fail - CTV2/NBC Indycar Race

Trying to get a message to the Rogers Simsub (Simultaneous Substitution) dept. by calling the Rogers tech dept. is unfortunately an exercise in futility. I got through quickly today, but the agent kept repeating the same inaccurate info about the sta...

mebe by I'm a trusted contributor
  • 727 Views
  • 4 replies
  • 1 likes

Resolved! Switch to Ignite TV - NextBox Recordings

My condo is switching to Ignite as of May 1.  I have a lot of saved content on my Netbox PVR.  How do I save this content or upload it to the new Ignite cloud recorder?  I d9 not want to lose this content!       ***Edited Labels***

dcdanko by I plan to stick around
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Resolved! Question about email from Rogers

Hi,   I received an email from Rogers.  Part of it says, "Starting April 23, 2023, the Real Estate and Broadcast News channels will no longer be available and will be removed from your TV package as of this date."   Which broadcast news channels are ...

DigTV99 by I've been here awhile
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