I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...
I was on the Rogers website today and noticed the fastest plan they offer for my address is 500Mbps down, 150Mbps up. I am currently on Gigabit 1.5 (and Gigabit 1.0 for 8 Years before that). Anyone know why they aren't offering faster packages anymor...
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
3 months ago, I randomly got an email saying my internet had been set up on my account. But I wasn't the one who set it up. Im in BC and the set up was in Ontario. Plus I already have rogers/shaw Internet here in BC. So I immediately reached out to r...
I have been writing to bring the unfair charges made to my account. Rogers made calls for roam like home and msgs when i was travelling abroad. I have not signed up for those services. I have removed rogers simcard and inserted other country’s sim ca...
I lost service last month. Spent some time waiting to finally talk to someone who assured me I would get credit for the outage. I didn't get one. Called today and had to go through customer service to talk to "technical support" (another 20 minut...
I am contacting you to esclate an issue that your customer service has failed to resolve for the last 4 months.Details of the IssueI had cancelled my bundle services (Internet & TV) with Rogers on Jan 6th 2024. Subsequently I was issued a Return Labe...
Hello, We are long-time Rogers customers (35+years) and recently Telus presented us with an offer that was more attractive than our current Rogers plan. We tried calling Rogers to see if they could better it, but their customer service line was close...
I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...
I have a bulk agreement with Rogers for my building, with a subscription to the 1Gbps Ignite plan. Recently, I received a notification from Rogers about an upgrade to a fibre-powered 1.5Gbps service. The notice mentioned that this was a Requires Acti...
my reference to my info. I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
I dont speak french or read it and ive received my bills in french and i dont understand why. I didnt select anything for french so i dont get how this happened and i really need my settings for all my communications to be in english *Added Labels*...
Please advise how I can obtain past bills from 2017,2018 & 2019?Thanks *** Edited Labels ***
I have a Rogers plan and iPhone. I'll be in Europe for ~18 days and plan on buying in advance an esim for Europe (probably one with data as well as a European number so I can call while in Europe). 1) I'd still like to be able to check texts etc whil...
Just got transferred to a Manager's line that answered but did not respond. However, with a live line I was privy to someone listening/watching sports. Nice Service we pay for!!!!!!!!!!!!!!!!!!! ***Edited Labels***
Hi, I got a winvack offer, accepted it and was validated. The agent said that I l’m gonna get an email and what to do but I haven’t received it yet and I don’t know what to do now. I opened my account on Rogers and the offer was there but I’m not sur...
2 hours to negotiate a new plan. What has thet kind of time. So fed up **Labels Added**
