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eSIM error after scanning QR code — iOS

So my iPhone 13 supports eSIM and I am doing all this over wifi (let's get this straight first and foremost).   Having successfully converted physical SIM to eSIM seamlessly with other providers, I never encountered such an issue and blatant, terribl...

Screenshot 2024-01-01 011431.jpg Screenshot 2024-01-01 004336 (2).jpg
Hmm by I'm an enthusiast
  • 519 Views
  • 2 replies
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About payment & Cancelled account

Hello, I hadn't been using my SIM card for a while, so I decided to check if there was any debt. Turns out, there was a debt of $390, which I paid off. Then I received a message saying 'your account has been cancelled.'I lost my SIM card and I absolu...

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stenehzin by I've been around
  • 41 Views
  • 1 replies
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Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been around
  • 47 Views
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Resolved! Suspicious Fraud

Hi there, I ordered a device on Nov 23 and joined the plan. Since I did not receive the delivery confirmation email, I called Rogers customer service and found out that my account is suspicious fraud. I tried to call the numbers with ext 8755 numbers...

vera_tse by I've been here awhile
  • 1598 Views
  • 9 replies
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horrible service

Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...

dsayer by I've been around
  • 90 Views
  • 1 replies
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Old customer in need of some help

I'm looking for help with my expiring internet. I think it's up on April 9 and I would like to re-up but I never get any offers emailed to me, I've filled out the consent from on Rogers site a few times but I never get emails. I see people posting on...

Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 68 Views
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Horrible horrible Service to set up a new modem

I have no Internet service since Thursday, migrating the internet service  from Fido to  Rogers. Been transferred from an agent  to another agent for 3 long days trying to fix the modem. Finally  today a tech showed up to take care of the new modem a...

Resolved! Paperless billing

I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...

qsgrampy by I plan to stick around
  • 70 Views
  • 2 replies
  • 1 likes

Order Approval

If they email you with a Order ID number does that mean I was approved for the phone   **Labels Added**    

Two different addresses

Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way.   My package it ignite 20 plus sports and I can not swap flex...

Biollw by I'm a senior advisor
  • 216 Views
  • 5 replies
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Billing issue

I moved to an area in Quebec from Ontario where I could not transfer my home internet because Rogers did not service the area. I had no choice but to cancel and go with a new company. I have transcripts proving that I would not be charged the “early ...

ZacharyR by I've been around
  • 71 Views
  • 1 replies
  • 0 likes

Unauthorized Netflix Charges on My Rogers Bill

I am wondering if anyone else is being charged for netflix, $20.99 monthly. I have been charged for over half a year now.  I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times ...

Donnie51 by I've been around
  • 1656 Views
  • 14 replies
  • 1 likes

Resolved! Escalating an issue with the Presidents Office

I have submitted two successfully received online forms to escalate my issue.  So frustrated after multiple live chats and phone conversations.  Misinformation, conflicting information, etc.  Will anyone actually call me back or am I kidding myself t...

Reconnect wit( a door to door sales rep

A door to door sales rep stopped by a couple of days ago.  We did not order anything, but I would like to reconsider.  Is there a way to have him or another sales rep contact us?

Dgore by I've been here awhile
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customer service

waiting for 1:40 min to get an agent on the phone on march 14th 2024. got an agent who did not want to tell the name, some "Daren" or "Garen", he just wrap up on me when i wanted to write it down and ask to spell it for me not to make any mistakes wi...

AnYakush by I've been around
  • 90 Views
  • 1 replies
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Resolved! Likewize

Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone     ***Added Labels*...

2024 Rate Increase

I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...

dblues by I plan to stick around
  • 2673 Views
  • 16 replies
  • 4 likes

Resolved! Escalating an issue with Office of the President

Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...

blook by I've been here awhile
  • 464 Views
  • 8 replies
  • 2 likes