Multi-factor authentication
rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account but I never receive a SMS code when logging in ? ***EDITED LABELS***
Forum Posts
Resolved! MyRogers website showing 0 GB monthly and daily usage history
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
Resolved! App doesn’t work
Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app **Labels Added**
Resolved! Usage and Services is not accessible
In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details. *Added Labels*
Ignite TV app, casting with Chromecast
The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. Howeve...
Cannot see connected devices on Rogers Home Connect app
My family's devices (iPads & iPhones) are all connected to our home network but they are not showing up in the "Connected" devices on my Rogers HomeConnect App. I used to be able to set usage limits for my kids and had profiles created with their ass...
Resolved! PST Charged in Alberta on BC Area Code
I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System. Now in Alberta I am with Fido through Rogers. Since I brought my B.C. phone number that is Canada wide, I am charged PST. As w...
Devices appearing as paused, HomeConnect app shows them as not being paused
I installed ignite internet in my new apartment about a week ago, and my phone and laptop both have consistently shown that their wifi is paused, and the webpage prompts me to check the HomeConnect app to resume internet access. When I log in to the ...
Certain Apps No Longer Work Via WiFi
Anyone having this issue? Rogers had replaced my router but some apps don't work on WiFi but work on mobile. They worked fine like 3 weeks ago. **Labels Added**
Can't login in Ignite HomeConnect app
Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...
“MyRogers” is not working for weeks now. Comes back with “Something Went Wrong” message every time.
“MyRogers” is not working for weeks now. Comes back with “Something Went Wrong” message every time. **Labels Added**
Unknown devices accessing wifi
I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...
Resolved! payments history and device plan older than 24 months
Hi guys, I am wondering how to lookup payment histories including device plan that longer than 24 months period, as in the rogers account only showing the attachments up to 24 months Thanks ***Edited Labels***
TV Go casts ok, but fails on phone screen
The Ignite TV Android mobile app has been working for us for years. We use it extensively at the cottage, over WiFi, to stream recordings and live tv. Recently we get an error when trying to watch live tv on the phone itself. We can watch recordings ...
Device Missing from Ignite HomeConnect App
There's a device connected to my network that doesn't appear in the devices list in the HomeConnect app. It is definitely using wifi as I'm able to access it (it's a ring camera) and it shows up in the device list on router login page (10.0.0.1). I w...
Ignite HomeConnect App - Can't Login
I've been trying to login and I keep getting an error:"Sorry, we're having some trouble"Support doesn't seem to know what's going on.I've tried on both a completely up-to-date iPhone 14 and Pixel 6.Any ideas? ***Edited Labels***
Unable to Access HomeConnect app to fix Wi-fi issues
Hello!I'm trying to log into the homeconnect app to make some changes to the wi-fi to fix some problems but whenever I try to login, it would keep looping back and asking me to login infinitely.When I tried to pull up my internet information on myrog...
Sportsnet now
Sportsnet now quality is horrible, wouldn’t recommend. I watch on a 1440 monitor but I’m stuck with Sportsnets 1080p. It’s 2024 lol time to step it up Rogers. Buy more servers and dedicate more processes to streaming decent quality lol ***Edited ...
Ignite Wifi Hub Unpause not working
I have my daughters devices pausing every night at 10pm for no reason. Have tried checking to ensure all schedule are clear, deleted profile and still can’t get her connected to our home wifi. Incredibly frustrating and no other device has these issu...
Ignite TV app on iPhone 15.
I recently upgraded to an iPhone 15 since then I am not able to sign into my Rogers ignite app. I have attempted to delete reinstall powered off my phone still no luck. I get to the user ID screen on website and then it freezes will let me do anythin...
