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Forum Posts

My newly swapped modem is not working.

I’ve been having problems with my home internet for months now (very inconsistent download speeds with low upload speeds) so Rogers sent over a technician to check it out.The first modem had issues where it would randomly cut the wifi connection off ...

Mann99 by I've been around
  • 2886 Views
  • 2 replies
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Resolved! DOCSIS 3.1 Rollout

Hello all, first of all I just want to let you know I was not been able to login to the forum for 3 days, and it took me over 20 attempts to login this time. ( please fix the sign-in).   When can we expect DOCSIS 3.1 rollout .. it will fix the ping/l...

JohnBeaudin by I'm a senior contributor
  • 7658 Views
  • 20 replies
  • 1 likes

New cabinet / node?

Hi, I received a letter on my door this past March from a 3rd party Rogers contractor, stating that a new cabinet (presumably another neighbourhood node) was going to be built adjacent to my property. It also stated that there was no ETA, and if I ha...

toolcubed by I'm a senior contributor
  • 5183 Views
  • 7 replies
  • 0 likes

Resolved! Email size

How do I determine overall email size I am sending with attachments?  I already know size of attachments.

djr1 by I've been here awhile
  • 3381 Views
  • 3 replies
  • 0 likes

WiFi - 5G Network - Fluctuating Speeds between 45-389 Mbps

We recently had the ignite package installed (tv,wifi/internet,phone/home security) with 500 mbps/unlimited. It's been about two weeks and I've had countless connection/signal/speed issues. We've had about 3 different tech people help.  We've got int...

difoster by I'm here a lot
  • 5950 Views
  • 8 replies
  • 0 likes

Resolved! What is this Hub in my Apartment Building

Hello,   I am having problems of low upload speed with my rogers ignite 1Gb (getting around 10 to 15 Mbps) and the tech recently diagnosed that there is no problem in my hardware or my apartment cables. (and ecalated the issue and I honestly have no ...

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Qubit by I plan to stick around
  • 3760 Views
  • 4 replies
  • 0 likes

Resolved! Cancel Rogers/Yahoo Email

I cancelled Rogers internet a couple months ago, I just have TV...I don't want a mail acct. How do I get rid of yahoo rogers email acct???       ***Edited Labels**

mert25-25 by I've been here awhile
  • 5256 Views
  • 3 replies
  • 1 likes

Resolved! Website is not accessible from Rogers internet, but it's ok from Bell's.

My VoIP stopped working. I tried to get help from VoIP provider, and they send engineers to check my voip adpaters are ok, the only issue is Roger's home internet. Then I tried to get help from Roger's live chat, but both agents claims everything is ...

MikeMC by I've been here awhile
  • 4280 Views
  • 4 replies
  • 0 likes

SonicWall disconnects WiFi connection

Hi   Modem wifi works ok when no other device connected. But when I connect Sonicwall firewall to ethernet port (out of 4), modem wifi stops working. It shows as connected but none of the sites or internet working   Thanks Paresh     ***Edited Labels...

Paresh by I've been around
  • 1608 Views
  • 1 replies
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Arris VB6 web interface

Good Morning,   Seems I can not get to the Arris VB6 web interface at 10.0.0.1. Modem is in bridge mode and have tried Chrome, Edge and IE to no avail.   So you have to power cycle the unit and then you have access to the interface but eventually you...

Biollw by I'm a senior advisor
  • 2725 Views
  • 5 replies
  • 0 likes

Unmerging Rogers/Yahoo Email Address

Anyone have info on this: I received an email a few days ago telling me that Yahoo and Rogers mail will be splitting and then last night my 10,000+ messages over 18 years at Rogers was wiped with a blank inbox.   Don't know what to even think of this...

9Lotus by I've been around
  • 10281 Views
  • 19 replies
  • 0 likes

Rogers Mesh Network...Yes!!!

Folks. If you're having a bad experience with your WiFi (My kids were yelling at it constantly when their Fortnite sessions dropped repeatedly and I was frustrated because I work from home and my cloud based apps were inaccessible) ask Rogers to inst...

DannyFisher by I've been here awhile
  • 19510 Views
  • 6 replies
  • 4 likes

Resolved! Rogers vs Google DNS - Any Benefits?

I was reading on the web that people were using Google DNS values over their own ISP. I just wanted to know what the benefits of this would be.   Also, what would be the IP4 and IP6 Values for Google?  I believe IP 4 is 8.8.8.8. and 8.8.4.4 but am no...

Alex4161 by I'm a senior contributor
  • 8871 Views
  • 3 replies
  • 0 likes

Resolved! Cat 5e Wall Jack Installation?

hello guys I have TV and Internet services with Rogers now.  and I just purchased a condo unit.  each room has cat 5 wall jack , but how to connect them together? can i request a technician come to set up for me when im transfer my account to the new...

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fengjun326 by I plan to stick around
  • 6355 Views
  • 9 replies
  • 0 likes