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Resolved! Losing IPv6

Hello,   Can some one help?  My IPv6 disappears after about 5 to 10 minutes.  When I reboot the modem or the computer, it comes back then disappears!   It still shows I have 2 addresses on my WAN page, but all the IPv6 test sites show no IPv6 connect...

Square by I'm a reliable contributor
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Unable to Receive Emails on Outlook

Today I've been seeing occasional "Error 150" issues using Outlook for Mac 2011, but this time only for receiving e-mails, not for sending.  The issue affects individual e-mail addresses. After a few hours the issue goes away, so perhaps this is some...

57 by Resident Expert
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Resolved! XB6 - Connecting ASUS Router

Greetings All, It's been a . week for me with unauthorized movies being charged to my rogers bill and no one knows how this is happening. But I have another issue! Just a few hours ago I had  Rogers ignite system installed. I'm trying to lower my Rog...

Xdj by I plan to stick around
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Rogers techs want signal levels to be >0 dBmV?

Hi,   I have somewhat of an academic question about my Rogers Ignite service with Arris XB6 modem (used in bridged mode). I had some issues on my line and it required a technician visit. It turns out my downstream signal was below -10 dBmV. I had had...

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EugW1 by I plan to stick around
  • 1914 Views
  • 2 replies
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Ignite Internet Offline

My ignite internet has been disconnected since Wednesday, 17 Feb 2021. The service has been disrupted for 4 days the week before that, more than 10 days in January and more than 10 days last December. The outage this wednesday has been the worst and ...

juno93 by I've been here awhile
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  • 3 replies
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Resolved! Can a CGN3 Hitron Gateway be used as an Access Point?

As an ignorant newbie to network setups I have been able to log into an old Rogers Hitron Gateway (Let's call it RHG_B).  I am presently connected to the internet with another identical Rogers Hitron Gateway (RHG_A) which i plan to leave as is, only ...

Sean12f by I've been here awhile
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Resolved! Delayed Ethernet Connection - Wake from Sleep XB6

I recently just got this modem and it seems that when connected to ethernet the computer will take about 30 secs to connect from a sleep state.  Is there a fix for this?  Pretty annoying when you use sleep for instant on access.  I noticed when searc...

Resolved! Standalone Internet With The XB6 Modem

XB6 modem without Ignite TV??   Okay, this is new:  Instructions on how to install the XB6 gateway... and the self-install video suggests that it it no longer exclusive to Ignite TV.   https://www.rogers.com/customer/support/article/how-to-setup-your...

-G- by Resident Expert
  • 7905 Views
  • 18 replies
  • 1 likes

Printing from wired systems to a wireless printer

Hi, I recently moved to the Rogers Ignite Internet service, and when that happened I seem to have lost the ability to print to from some devices...   As near as I can determine it, I can't print from any devices connected via ethernet to the modem (I...

japster by I've been here awhile
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Resolved! Unable to get different SSID for 5G

I just changed my Rogers Internet Modem (Hitron CGN3) as the old one was dropping connection at least twice a day and support had run out of other ideas.   Now when I setup the new one it said that I will only have 1 SSID and my devices will swtich b...

Resolved! Ignite internet static IP

Hi I'm looking for instructions on obtaining a static IP.    I'm currently working from home (because of covid) and naturally I access my db's and pbx phone system from home.   As with all public IPs they eventually refresh (such as with power outage...

Connect Third Party Router to Rogers CODA (CGNM-3552) Modem

Hello everyone,   I just purchased a Netgear Xr500 Router and wanted to connect it to my Rogers Hitron CGNM-3552 modem but I'm having trouble doing so.   What I've tried so far:   1. Connect router directly to modem with Ethernet cable. Router wasn't...

Jstrom81 by I've been here awhile
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printer connected via ethernet to Linksys E2000 router

My network connection is: Rogers Ignite has an ethernet wired connection to linksys E2000 router. A Brother laser printer is ethernet wired to one of the ports on the linksys router. Ignite also is enabled for wireless connections.   My PC via ethern...

GR21 by I've been around
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DOCSIS 3.1 Modems

Does Rogers offer a cable modem/router that supports DOCSIS 3.1, and will work with the Ignite Internet service and allow customers: -The ability to disable DHCP -The ability to disable IPv6   Thanks,     **Labels Added**

rayray519 by I plan to stick around
  • 6035 Views
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Slow Wifi Speeds - Hitron CODA-4582

Hi, can somebody please tell me if my speeds look ok?  It has been really slow on wifi lately with about 6 devices connected. I also have 500u and i'm only getting  50 mbps from wifi on my laptop. Downstream Overview Port IDFrequency (MHz)ModulationS...

Ngcredible by I've been here awhile
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Avast telling me my network is at serious risk

Hi all. I recently upgraded to Ignite. I have the technicolor router. Ever since this thing has been installed I continue to get an error message "HNS-WAN-ACCESS". "Device is accessible through the internet". "Fix this as soon as possible" "your devi...

Yucabeth by I've been around
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  • 2 replies
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What happened to my signal?

We have been having issues with our internet, everything from bad upload to short disconnects and degraded speeds and worst of all high ping. we have had several techs out and open tickets to monitor our internet, sometimes I get told its a bad signa...

stepy2015 by I plan to stick around
  • 2669 Views
  • 13 replies
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Idea for Rogers...communicate planned outages!

Currently there is an outage in my neighbourhood. Many of us that called were told it was planned maintenance. You have our postal codes on file to know the area, you have our e-mail and an app. How about using that data to communicate to customers w...

Cmb13 by I've been around
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Very Slow Speeds on Ignite 300u Internet

Ignite 300U getting only like 50-60 MB’s speed   My internet has been unreliable for 3 years. I’ve called multiple times to Rogers and they send a technician they improve the speed then it goes back again. It’s a constant issue and I’m getting very f...

Wisamster1 by I've been here awhile
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  • 18 replies
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Network device usage monitoring

This is a shot in the dark, but figured I'd ask.   Is there any type of firmware that can be installed on the modem to monitor device usage?   I have intermittent issues where TV begins to lag,  and although I can see which devices are connected,  I'...

DBCOM by I've been around
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  • 1 replies
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