This morning Ignite Advanced Security started blocking a critical website I connect to for work. I am looking for advanced settings to whitelist these websites... the admin page for the router just refers to the app, but the app appears very basic an...
Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why? **Labels Added**
Hi there, I just had a question about my rogers modem. I have been dealing with issues with latency on ethernet for months please see below for my current network setup. I have a number of devices connected to a gigabit switchboard and multiple a...
My email is the main email on our account. My husbands is our secondary email. We are somehow locked out of his account. We know the password and the secret question answer but still cannot get into the account. I was on hold for 2 hours and the...
Total service outage Gander ***Edited Labels***
How can I view the qty of message in any yahoo email folder?I can see the qty of messages in Outlook mail...can we do the same in Yahoo mail?
I have a high end asus router and a Rogers Hitron modem (in bridge mode). My asus every few nights will randomly go down (wired and wireless). Only way to get the router back up and running is to unplug the Hitron and router.Any suggestions on what t...
Hello, I recently switched to Ignite internet (hardware: CGM4331COM). I'm experiencing an issue on my phones and laptops, via wifi and ethernet. The issue is that some websites (including rogers.com) time out (err_address_unreachable) when trying...
I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem). Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...
I have a smart AC unit and it was working just fine until the weekend. I have the ignite modem and I suspect there was a firmware update over the weekend as I had to reboot a few times. The AC unit was working fine where I could control it from my ph...
Its an older hitron white modem, 1Gbps ports. Is there any way to get the higher speeds and keep our tv, modem and phone how it is without "upgrading" aka downgrading to ignite tv? Is there any workaround to this issue just to get 2.5 Gbps ports on m...
Hi Rogers team,Very pathetic and concerning service. This is Abhijit. My internet was started on 12th Feb as part of bulk plan but stopped working since last 4 days. I have reached out to 10-12 different service technicians and had 1 visit. Every tim...
Hello! I have a bridged Ignite router for internet service and I use an ASUS router. When the modem is turned of and turned on again, my windows computer never thinks it has lost internet, and when the modem is back on and connected all services fail...
Hi I am trying to connect to my company's exchange/outlook server on my laptop, but I cannot. I am on Roger Ignite residential. -It works fine when on VPN or any other wifi network. I can connect, receive, send emails on outlook. -It works fine when...
Currently have XB6 with non-fiber, coming into the house with a 500mbps ignite plan. Wondering if the XB8 is compatible, even though I DON'T have that secondary box converting the fiber line coming into my house to a coaxial cable that plugs into the...
I've been having issues for the couple months where my internet would randomly drop out or become slow for about 10 minutes. I notice this most when doing video calls or playing games. It would happen randomly throughout the day so its been hard figu...
Our Ignite Wifi iOS App is showing both our account, and the account of another Rogers customer (not us). We can see their physical address, their Rogers modem and CM MAC address, as well as all of the devices on their network. We can restart the mod...
There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...
I see all the WiFi devices, but it doesn't show any of the devices connected directly to the modem/router. Is there any way to fix this? *** Edited Labels ***
My son has a iPad purchased last year, fully updated. There is a "Private Address" WiFi option that masks the iPad's MAC address. Toggling this allows him to easily get around the parental control time limits set up in the Rogers Ignite app. Any solu...
