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Business internet and phone line

Rogers never fails to surprise you with their bad service since morning the internet service is down and it has effected several businesses including our business. We have decided to move our services to more reliable service. Cannot take this garbag...

RafatS by I've been around
  • 361 Views
  • 1 replies
  • 0 likes

Resolved! VPN setup on Hitron CODA-4582-U (1A)?

As per title. I have the Hitron model CODA-4582-U (1A) with 802.11 a/n/ac Mixed and I can't setup my VPN on it. On the Hitron settings, nothing shows VPN settings in any of the tabs.  I have P***VPN and Hitron is not on their list. My current package...

Ghost23 by I'm here a lot
  • 1746 Views
  • 2 replies
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Services out AGAIN.

Television and internet out all day. I was told 7 hours ago that it would be fixed within 4 hours.       ***Edited Labels***

cherob2001 by I've been here awhile
  • 628 Views
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Dell laptop does not recognize Rogers network after install Ignite

After changing from a Roger's Legacy modem to an Ignite modem my Dell laptop does not recognize any Rogers network ( it sees other locked networks just not Rogers) to get internet even though it was connecting well before the change. All other laptop...

Norbert3 by I've been here awhile
  • 8257 Views
  • 20 replies
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3 days of unreliable Internet access

Here in my Markham neighborhood, Rogers Internet has been consistently down for the past 3 days - happens every 3 hours for a duration of about 20 minutes. Called up the Support Desk several times even including the Supervisor - all frustratingly una...

GRMarkham by I've been here awhile
  • 613 Views
  • 3 replies
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Recover Secondary Email

I accidently deleted a my secondary email address and would like it recovered. Snicparris   *Added Labels*

Pod Offline Despite Green Light

Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum.   Any support on...

TL20231 by I've been here awhile
  • 793 Views
  • 3 replies
  • 0 likes

Resolved! Device not connecting to the internet

We have switched from Fido to Rogers a couple of weeks ago and ever since then one of our macbooks is having trouble connecting to the internet. We called tech support last week and all was fine until today when the problem started happening again. -...

Speed Tests

I have Ignite 1.5 gbs download and 50 gbs upload with a XB7 gateway. With the gateway in bridge mode the fastest result I get is 900 mbs download and 20 mbs upload when connected directly to the 2.5 gbs port on the gateway using a 2.5 gbs adapter.A R...

Gumbey by I'm here a lot
  • 2479 Views
  • 19 replies
  • 0 likes

Wireless Home Internet & 3rd Party Router

Hello,   I recently upgraded my Internet Service provided and got Rogers rural 50 LTE installed a couple of days ago, The system came with the the XB7 router which the WIFI isn't as great as my NetGear Nighthawk AX3600. My question is can I use the 3...

Meo034 by I've been around
  • 1049 Views
  • 2 replies
  • 0 likes

Home Internet down.

I am in STITTSVILLE and home internet is down from couple of minutes to hours in the least two days (random hours)... I joined rogers 4 days ago and it's possible it is a far longer issue...I called Rogers 3 times so far... finally, they said the iss...

SAM175 by I've been here awhile
  • 509 Views
  • 3 replies
  • 0 likes

lost rogers. com email address

i moved my rogers account to the Rogers ignite, in outlook i am no longer able to send or receive email to a ... @ can. rogers.com adress.   I've read elswhere in these forums that when you cancel your rogers plan you loose your can.roger.s.com e mai...

efc1 by I've been here awhile
  • 1214 Views
  • 5 replies
  • 0 likes

Cant delete or edit a port

I had an old pc that I had setup on port forwarding for a program I use.I now have a new pc, and the home connect app will not let me delete the old pc's port forward. When I click delete port forward it does nothing. I even tried to edit the port # ...

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 1197 Views
  • 8 replies
  • 1 likes

Internet disruption on Sunday

Internet disruption on August20 that   started on at about 12 pm was restored on Monday around 6;30am. Usually disruption on Sundays takes longer than weekend.  it will be nice if Rogers care to explain to users. In txt msg, they should explain durat...

ji2 by I've been around
  • 292 Views
  • 1 replies
  • 0 likes

Disconnects

Internet loses connectivity several times a day.  I am in Kanata and it was just out again for 40 minutes.  Unacceptable service.     ***Edited Labels***

Resolved! Extremely slow speeds, intermittent, for several days - Ottawa

Hi, I've been experiencing very slow speeds for a number of days now, dropping what's supposed to be a gigabit plan down to under 10Mbps in some cases. Right now I'm at about 1Mbps. I'm struggling to load this webpage, much less media or anything for...

Tempystral by I plan to stick around
  • 486 Views
  • 1 replies
  • 1 likes

XB7 with 1Gig Internet - Downloads fail from online sources

I got this new XB7 - 1 Gig Internet (from Shaw now Rogers). When ever i download my podcasts or any files from online sources ... the downloads start.... and they fail .. all of them . From all the webistes . Has anyone seen this with XB7 - Previousl...

bhaghra by I've been around
  • 296 Views
  • 1 replies
  • 0 likes

NAS drive for ignite modem

Hello allVery green when it comes to NAS drives ..... simple question..... what NAS drive is recommended to work with my ignite modem?....Is it fairly simple to set up....I am rather tech savvy ....just not familiar with these drives ....Cheers thank...

David378 by I plan to stick around
  • 2110 Views
  • 4 replies
  • 0 likes