Service Interruption today or just me?
Oct 9th, Nov 4th and another outage today?
Internet
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Forum Posts
Resolved! New Ignite Home Connect app no DMZ or Port Forwarding
Suddenly your newest Ignite Home Connect App version ( Android phone) just released - appears to have NO OPTION for Port Forwarding or DMZ, as per the previous Build of this App. Is that true? Because- if it is - scores of serious users will bail f...
Resolved! Unable to Access ONEDRIVE fully while on rogers internet.
Wonder if anyone else has come across this.I am able to log into Onedrive fine. It does not show any files in there (which there are).Trying to go into management, searches, etc.. all will cause a like timeout error.This includes my work laptop, per...
Internet Ignite down for a month in Aurora
We have no service for the past 4 weeks in Aurora on Machell Ave. This is affecting 45 homes. Technicians have come and swapped modems and updated lines but clearly this is a wider issue. Technicians are not escalating to the right level of support. ...
Planned Outage - No notice given
So I get an email a week ago saying upgrades are happening in my neighborhood and I will be advised of any interruption. Today no Internet or cable and 15 Rogers trucks on the street. No notice that I would be without service today. People work from ...
Internet and tv has been dropping out for months
Both my internet and Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...
Ignite Router not connecting to some wifi devices
So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...
Extremely slow speed downtown Ottawa
I've been having issues with intent speed for the last few days in Centretown Ottawa. My current internet package is 1Gbps and I usually get 300Mbps on my phone but for the last few days (since Friday) my speed has gone down to 4Mbps. I've rebooted m...
Ignite 1.5 Gbps speeds in bridge mode
Hey everyone. I am using the 1.5 Gbps package with the new modem (white colour with slanted top) and have a question. Is there a difference in allowable speed when using in bridge mode? I ask because I did a simple test where I ran the modem in d...
No internet since morning
It’s almost 10 hour and our internet is not yet fix . No TV no Wifi ***EDITED LABELS***
How to file a Customer Compalint?
This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...
Home Internet down (Markham Area)
Internet down since morning.
Very Bad Packet Loss While Gaming
Hello, I'm a new customer of Rogers (Ignite 1.5) and I'm already experiencing terrible packet loss while gaming. Tried both hard-wired and wifi and had the exact same issue. Previously with Bell and Fiberstream before and would love to have avoided...
My troublesome experience switching from old modem to XB7.
Swapped out to XB7 running in bridge mode yesterday. It worked for 14 hours then the modem required a power cycle to get it out of a lockup at 1:30 am. The old modem worked for years in bridge mode with no issues.Checked the event logs in the new mo...
Rogers wireless internet
Hi everyone, just wanted to say I got the Rogers wireless home internet installed, it replaced my 25 year old bell DSL. I’m getting 27ish down and 5 up. It’s fast and only about 20-40ms of lag on Speedtest. Pretty darn good.
5 days without internet
We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers mo...
Issues with JUST World of Warcraft
We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...
Secondary Router with Internet Access
When there was a Roger internet outage last Thursday I discovered an interesting situation. 1. My wifi Windows laptop showed the global symbol indicating connected to router but no internet access 2. My wifi connected (IPv6 disabled) TV indicated no ...
Resolved! Ignite from Legacy Questions
Finally forced to drop Legacy and go to Ignite internet, TV and home phone. Currently using an Asus RT-AX88U and the Hitron in bridge mode. The combination has been flawless. My plan is to continue to use the Asus Router. I have kept my home phone fo...
Rogers blocking my website flosgrill.ca - HELP Needed
hi Guys, our website loads on all networks except Rogers and its partners. We are a small business and this is the second time we have had this issue with Rogers, How can Rogers help? addresses are: flosgrill.ca ordernow.flosgrill.ca Lanre ...
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