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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 11199 Views
  • 66 replies
  • 2 likes

Ignite Internet is not work on certain devices

I installed my Ignite modem yesterday, it worked well on my Mac, phones, and tablets. But it didn't work on my PC. I tried ethernet and wifi, and it shows connected but I cannot reach any website or download anything. I just transitioned from Bell, a...

JustinSh by I plan to stick around
  • 1296 Views
  • 15 replies
  • 0 likes

Resolved! Bridge mode speed issues

I have a 1.5 Gbps internet package with XB8 and bridge the connection with my own router that's capable of delivering 2.5 Gbps of internet speed. I followed this guide by @-G-  from this forum ~thank you!~ Here's my setup: Asus RT-AX88U Pro, using CA...

btrthnvr by I'm here a lot
  • 1350 Views
  • 8 replies
  • 0 likes

1GB Ignite Internet Keeps Dropping

Hello,    I signed up for Rogers 1GB Ignite some months ago and for the most part it's been running well, however, there are times throughout the day where I get random internet interruptions lasting betwen 2-5 minutes. It makes video conferencing un...

longakey by I've been around
  • 668 Views
  • 4 replies
  • 0 likes

Web Mail Auto Fill

Hi   Where does rogers web mail store the auto fill email address if the person is not saved as a contact. I am looking to switch to a email client. I also recently started using a work email address and would like auto fill to work for people I emai...

i2 by I've been here awhile
  • 355 Views
  • 3 replies
  • 0 likes

Constant wifi/tv interruption throughout the day/night

TV constantly goes black throughout the day/night but TV remains on. Nothing on TV for various lengths of time. Wifi is sometimes dropped as well, disconnected which is affecting my working at home because I am losing internet connection and computer...

Jaygirl14 by I've been around
  • 218 Views
  • 1 replies
  • 0 likes

Resolved! Paying for Gigabit, getting 1/2 the speed...

I have been paying for Gigabit internet, yet that maximum download I get is usually around 600Mbps (which is not horrible, but only 60% of what I am paying for.  Also my upload speeds, I am lucky if I get 15Mbps, only 50% of the advertised speed.  Ye...

Feejai by I plan to stick around
  • 5479 Views
  • 18 replies
  • 1 likes

Fiber Availability

Does Rogers plan to bring fibre to everywhere in Canada? How about the GTA? If so, how long will rollout take?I would like to be able to have higher upload speeds than 50Mbps.

Tmothy12 by I'm a reliable contributor
  • 2717 Views
  • 6 replies
  • 0 likes

Rogers won't work when the power is out even with a generator

OMFG!! We switched over to fiber just a few months ago and the power has been out twice here in the last month and we had NO IDEA that our Internet & tv would not work even with a generator. Before we got fiber we could always watch tv and use the In...

0752 by I've been around
  • 362 Views
  • 2 replies
  • 0 likes

Resolved! 100% Rogers throttle speeds

I live in Keswick and did a survey of 921 homes and nobody gets speeds above600mbHi technician come to my house and check out the lines and my modem and check the node at the boulevard.the technician said everything is 100% good.I’ve talk to in Every...

warhawkice by I've been here awhile
  • 18889 Views
  • 19 replies
  • 0 likes

Ethernet Computer Connections with Rogers Pods Failure

Background I've been having ethernet Cat6 cable failures between my Rogers pods and my computers most evenings after I go to bed.New Desktop connected to transfer switch connected to Roger pods (2 port ethernets) via cat-6 cables. Connect by wifi to ...

PapaStove by I've been around
  • 1152 Views
  • 5 replies
  • 0 likes

Resolved! HP Printer not connecting to Ignite WiFi with Gen2

Got Rogers Ignite WIFI Gateway Gen2 installed and since then all PCs, Tablets and Cell phones work but my HP Deskjet 3050 printer doesn't. Used USB cable to laptop and ran HP setup. Printer connected to network but it is awaiting an IP address before...

Focused1 by I've been around
  • 4285 Views
  • 11 replies
  • 1 likes

InInternet keeps dropping out every 25 minutes or so.

The Internet drops out every 25 minutes or so. Effects 4 different devices in the house. A Neighbour just told me they are having the same problem. It recovers after about 10 seconds. It has been going on for over a month. Tech came out a month ago t...

shushee by I've been here awhile
  • 405 Views
  • 1 replies
  • 0 likes

1.5 GB - Connection drops Gen 2 modem in Heartland Mississauga

I logged a case with Rogers.  As per them there is no issues in the connection. I will get speed up to 700-800MBS despite of I am paying for 1.5 GB connection. They have no solution for sudden connection drop issue. If the they send the technician, a...

rshardha by I've been around
  • 251 Views
  • 2 replies
  • 0 likes

XB8 Modem Availability Update?

Does anyone have an update on whether XB8 modems are available now? For the last 1yr, I've been told by various Rogers staff that they're on back order or out of stock but haven't heard anything lately.   Any updates appreciated.   **Labels Added**

nagasur by I plan to stick around
  • 346 Views
  • 1 replies
  • 0 likes

When is Rogers updating to Fibre in my area

I live in Scarborough in the M1C area and wanted to know when Rogers will be upgrading to the Fibre as we are still on coax lines going back 35 years here.   **Labels Added**

Alex4161 by I'm a senior contributor
  • 496 Views
  • 1 replies
  • 0 likes