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Forum Posts

Terrible Customer Loyalty

When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...

ChrisLaird by I've been around
  • 1652 Views
  • 2 replies
  • 0 likes

Getting charged for a “free” tablet

I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...

Resolved! 10GB Data Bonus Offer

Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...

Bosshoss46 by I plan to stick around
  • 2001 Views
  • 7 replies
  • 0 likes

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

Old customer in need of some help

I'm looking for help with my expiring internet. I think it's up on April 9 and I would like to re-up but I never get any offers emailed to me, I've filled out the consent from on Rogers site a few times but I never get emails. I see people posting on...

Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 355 Views
  • 1 replies
  • 0 likes

Reconnect with a door to door sales rep

A door to door sales rep stopped by a couple of days ago.  We did not order anything, but I would like to reconsider.  Is there a way to have him or another sales rep contact us?         ***Added Labels***  

Dgore by I've been here awhile
  • 118 Views
  • 1 replies
  • 0 likes

Resolved! Retires discounts

Do retired employees get a discount? If so how long do they get it?       ***Added Labels***

Brucegbrown by I've been here awhile
  • 1639 Views
  • 6 replies
  • 0 likes

Resolved! Discount on our monthly bill

Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...

rgriffit by I'm here a lot
  • 254 Views
  • 6 replies
  • 0 likes

Horrible customer service

Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff.  When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...

wendyraven by I've been around
  • 1777 Views
  • 12 replies
  • 4 likes

Customer Retention

I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount.  ...

jimbob7 by I've been here awhile
  • 106 Views
  • 1 replies
  • 0 likes

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've been around
  • 2521 Views
  • 4 replies
  • 0 likes

Rogers not honouring promised credit

I called many times i was promised 200$ one time credit and monthly credit of 20$ on each line. But i got nothing. Called customer care many times but no help. I am really regretting in believing rogers representative.Rogers should only make promises...

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 181 Views
  • 1 replies
  • 0 likes

Pricing for Existing Customers

Being a long term existing customer does not have any bearing to pricing. Why they have a loyalty or retention department is a complete waste of resources because a new customer is all what Rogers wants.....   Being a customer of Rogers for over 20 y...

MarkC78 by I've been around
  • 203 Views
  • 1 replies
  • 0 likes

Ignite TV - Bulk Account Discount

Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees   I am wondering if anyone has been able to get Ignite and not pay twice for TV?   My condo has Rogers "popular" cable include in the fees.  I also ha...

kemstone by I've been here awhile
  • 7648 Views
  • 8 replies
  • 1 likes
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