I was on the Rogers website today and noticed the fastest plan they offer for my address is 500Mbps down, 150Mbps up. I am currently on Gigabit 1.5 (and Gigabit 1.0 for 8 Years before that). Anyone know why they aren't offering faster packages anymor...
3 months ago, I randomly got an email saying my internet had been set up on my account. But I wasn't the one who set it up. Im in BC and the set up was in Ontario. Plus I already have rogers/shaw Internet here in BC. So I immediately reached out to r...
I am contacting you to esclate an issue that your customer service has failed to resolve for the last 4 months.Details of the IssueI had cancelled my bundle services (Internet & TV) with Rogers on Jan 6th 2024. Subsequently I was issued a Return Labe...
I have a bulk agreement with Rogers for my building, with a subscription to the 1Gbps Ignite plan. Recently, I received a notification from Rogers about an upgrade to a fibre-powered 1.5Gbps service. The notice mentioned that this was a Requires Acti...
Hello, My mother has passed away. How do I close her internet and wireless accounts? ***Edited Labels***
This is absolutely unacceptable. I explained my problem at least 3 times in a week, spending 1 to 2 hours on the phone each time.I have 3 separate case numbers. And especially the Technical service representative, whom I talked yesterday, said he was...
I have been a Rogers customer for all of my adult life (currently in my 50’s). As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options. After spending much time on hold and speaking with multiple repre...
After having issues consistently with connection and nighlty scheduled maintance that was never explained while signing uo I decided to cancel. I was chatting with 4 people for 4 hours. They were extremely rude and trying to charge 280$ for cancellat...
I had an issue initially adding my 9 digit account # to my online banking. I was told to go my bank for them to add it manually for me but I decided to explore further. I open the PDF of online bill and found a 11 digits account # which is to be used...
I am trying to get Rogers Internet into my mother's senior home. I called last night and spend substantial time on the phone. An option was given to me for a call back. The wait time was about 30 minutes. My request was for a quote for Internet. Inco...
I have no Internet service since Thursday, migrating the internet service from Fido to Rogers. Been transferred from an agent to another agent for 3 long days trying to fix the modem. Finally today a tech showed up to take care of the new modem a...
I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...
I’ve been grappling with significant issues related to my Rogers Ignite promotion package, initially promised to leverage a fiber connection. Upon installation, it became clear that fiber was not installed at my residence, and I was left with traditi...
Being a long term existing customer does not have any bearing to pricing. Why they have a loyalty or retention department is a complete waste of resources because a new customer is all what Rogers wants..... Being a customer of Rogers for over 20 y...
If I suspend my ignite service while on vacation will there be enough signal to enable me to check my security cameras and mini split *Added Labels*
So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...
Hello all, Growing up, my family had always used Rogers Internet. I recently moved out to my place and specifically opted for Rogers services as opposed to other service providers. For the last few months, I have been experiencing multiple billing ...
Ignite 1.5 deals for renewal and retention customer: My ignite 1.5 is up for renewal and the price increase is high. Is Rogers retention customer willing to give me better deal to stay? *Added Labels*
I have moved to a new place, but I cannot get my service canceled. It's crazy how fast it is to get the connection, but it's almost impossible to get it canceled. I called so many times, and the average hold time I experienced was more than 1hr30mins...
Was supposed to get internet and tv service from rogers and had a technician come at my place with the cable and everything to install the internet but he have to make a line or something somewhere and said that hes gonna need to come back with someo...