This is absolutely unacceptable. I explained my problem at least 3 times in a week, spending 1 to 2 hours on the phone each time.I have 3 separate case numbers. And especially the Technical service representative, whom I talked yesterday, said he was...
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
Hi!I signed up this evening for 4 new phone lines. 3 are with physical SIM cards, and 1 is an esim.My account page shows that the esim is active, but only 2 of the physical SIM cards have been ordered. I have 4 temp phone numbers.The person on the ph...
I had received a call from Rogers win back team +1 (833) 292-4255 on March 16, 2024 and on a follow up call from them on March 19th I accepted the offer for a 2 year plan with new device, iPhone 15 & some 1 time credit. Rogers win back team performed...
Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...
The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...
Every time I try to make a claim thought the premium device protection Likewize this comes up. Every computer and browser has the same result. I went to apple store to get my phone fixed and they said that because the protection is though rogers, rog...
The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue. I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...
Hi my Name is Leo and I had bought two brand new Iphone 14 Pro devices last year. One of my devices was a iPhone 14 Pro Purple with 128gb, the other was a 2nd line Iphone 14 Pro Gold with 256gb. The promotional offer at the time was get 1$ Device pro...
The company Rogers is partnered with for device protection, Likewize, is a scam operation. I received a new phone from them in early January, and immediately returned my damaged device. A month later, I was charged $900. When I called them, I was ...
Want to see if I can get a new phone ***Edited Labels***
I placed an order yesterday for a mobile phone as a new activation, I recieved the email right away saying they received my order and then this evening i received an email with the tracking number and information but about an hour ago I went to sign ...
If they email you with a Order ID number does that mean I was approved for the phone **Labels Added**
Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone ***Added Labels*...
Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...
I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...
I started Services with Rogers in the last week of December, when I ordered a phone and a plan. First, I did not receive the phone it got misplaced in delivery, and then have to call them again for the sim that I got in February after calling like 10...
Seeking advice on what I can do next, as well as sharing my experience so others don't fall victim to these scammers:Last month I got a call from someone impersonating as a rogers employee offering me a promotional plan that included a device. I told...
I want to pay off my Apple Watch early. I have 6 months left on the financing. Is there a way to pay it off fast without having it added to my next bill? Thank you
Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end. **Lab...