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Resolved! 10GB Data Bonus Offer

Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...

Bosshoss46 by I plan to stick around
  • 1996 Views
  • 7 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a reliable contributor
  • 1850 Views
  • 4 replies
  • 0 likes

Resolved! Add a data line for BYOD

I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...

tg87 by I'm here a lot
  • 214 Views
  • 1 replies
  • 0 likes

Customer Service

I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...

Data Overusage Credit Request

I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...

Incorrect Charge, Need to be Fixed

Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...

charm1 by I've been around
  • 970 Views
  • 9 replies
  • 0 likes

30GB of Bonus Data.. Accepted.. But then gone?

I received the following message from Rogers on December 15, 2023 "Rogers Service Message: ... We want to treat you this holiday season. Enjoy 30GB of bonus data every month for the next 24 months.... Offer expires January 14, 2024"   I then logged o...

Can't see Data Usage in my Account

I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two.  But now its January 4, 2024 and it hasn't been fixed.  I know Rogers recently changed navigation on the...

User2594 by I've been around
  • 213 Views
  • 1 replies
  • 0 likes

Resolved! Question about mobile InfiniteLite data

Hi everyone,I’m new to Rogers. I purchased a plan with 50GB of 5G/5G+ data. However, I’m reading that after that runs out, you have access to unlimited data but at lower speeds. Is that extra charge? How do I choose (once I run out) between buying mo...

Downgrading My Data?

My S/O have a data plan that far exceeds our needs since our living/work situations have changed. Is there any way I can go about cutting my data down so I’m not paying a huge bill when I simply don’t need/use all of it?Thank youPaul       ***Edited ...

pstefan98 by I'm here a lot
  • 314 Views
  • 2 replies
  • 0 likes

Appreciation Bonus Data

So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...

Forchon by I've been around
  • 1832 Views
  • 6 replies
  • 1 likes

10GB bonus data removed

In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...

burtonjs by I've been around
  • 248 Views
  • 1 replies
  • 0 likes

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 1911 Views
  • 4 replies
  • 0 likes

Objection to data overage charge

My latest bill has an overage charge of $20. It references data usage details that show hugely different usages on random days. One day shows a usage of 2-400 GB and the next day’s usage is 5000 GB! Something is wrong! I called Customer Service and w...

Gary6979 by I've been here awhile
  • 694 Views
  • 3 replies
  • 0 likes

Changing my provider after this

They billed me 500$ for 11.5gb of data that I used after my data ran out. But after my 5gb was done I immediately bought a new plan so that I wouldn't be charged for more. But no I ended up being charged for 500$ and another 260$ because apparently I...

Carl061 by I've been here awhile
  • 465 Views
  • 2 replies
  • 0 likes

Resolved! Offered extra data but never received it

In July 2023, I received a text from Rogers notifying me that *for my loyalty,* a 10gb bonus I had been receiving was now permanently added to my account for no added cost. No action on my part required. It was never added, and when I spoke to an age...

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 419 Views
  • 2 replies
  • 0 likes
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