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eSIM error after scanning QR code — iOS

So my iPhone 13 supports eSIM and I am doing all this over wifi (let's get this straight first and foremost).   Having successfully converted physical SIM to eSIM seamlessly with other providers, I never encountered such an issue and blatant, terribl...

Screenshot 2024-01-01 011431.jpg Screenshot 2024-01-01 004336 (2).jpg
Hmm by I'm an enthusiast
  • 657 Views
  • 3 replies
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Order Showing as Cancelled

I placed an order yesterday for a mobile phone as a new activation, I recieved the email right away saying they received my order and then this evening i received an email with the tracking number and information but about an hour ago I went to sign ...

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 3918 Views
  • 18 replies
  • 1 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 125 Views
  • 1 replies
  • 1 likes

Reconnect with a door to door sales rep

A door to door sales rep stopped by a couple of days ago.  We did not order anything, but I would like to reconsider.  Is there a way to have him or another sales rep contact us?         ***Added Labels***  

Dgore by I've been here awhile
  • 118 Views
  • 1 replies
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Order Approval

If they email you with a Order ID number does that mean I was approved for the phone   **Labels Added**    

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 276 Views
  • 6 replies
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Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I plan to stick around
  • 15572 Views
  • 38 replies
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Ghost customer service

I have been trying 3 days to contact customer service in order to order a new home service.  The customer service in non existent.   There is no answer you just sit and wait hours on end for somebody to pick the phone and help.  How is rogers getting...

Rod1950 by I've been around
  • 135 Views
  • 1 replies
  • 1 likes

Fraud line

I’m trying to contact someone at 1-888-383-2080 ext xxxx. I just set up a mobile account today and this happens? What am I suppose to do I can’t get a hold of anyone and no one is returning calls?   **Labels Added**    

Retro2 by I'm here a lot
  • 216 Views
  • 3 replies
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Credit check

I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...

shojaie by I've been here awhile
  • 253 Views
  • 3 replies
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Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've been around
  • 2521 Views
  • 4 replies
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I was sent the wrong phone.

They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...

carneyle by I've been around
  • 131 Views
  • 1 replies
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Client Support Specialist MIA

We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...

Stoney41 by I've been here awhile
  • 180 Views
  • 3 replies
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Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 1130 Views
  • 8 replies
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FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Client Service

I tried to contact Rogers for Internet service. Out of five tries I hanged up all five times with wait times between 35 min and 57 min. Just could not get to any soul.If there is anyone monitoring this forum at Rogers, could you please call me back? ...

MehulD by I've been around
  • 182 Views
  • 1 replies
  • 0 likes
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