Detailed billing request
how do I get copies of detailed billing meaning a break down of all calls made and the numbers for each month *** Edited Labels ***
how do I get copies of detailed billing meaning a break down of all calls made and the numbers for each month *** Edited Labels ***
Hi Community; Each year when my promotions are about to expire, I receive a renewal offer in My Rogers the current services and costs are absolutely wrong. For the last 12 month I was paying $125.99 Month + tax. my recent offer stated I was currently...
I have "legacy" unlimited home internet through a Hitron modem. This billing cycle, as usual, i went to see how much data i actually used. But this month the "monthly" and "daily" usage pages redirected to a 404 page. i tried a few different brow...
The pages for Daily and Monthly Usage on MyRogers appear to have been moved? Has anyone else noticed this? I like checking my GB usage regularly. As of two days ago, I receive the message that the pages cannot be found. Can anyone help?
Website is impossible to navigate! I swear Rogers purposely makes their website non user friendly to trick customers into spending more money. Impossible to find any information. Even the search tab doesn't work. Trying to find out the cost of ...
I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...
Hi, I can't use smarthome app via phone each time I enter credentials at sign in page it reverts back to same page after hit sign in. I uninstalled/installed app no resolution. The app was working past months but since last week it stopped working ...
So I'm changing employers soon and will lose access to my mobile number. I won't have a new phone to replace it right away and have no access to another mobile number in my household. I tried to remove the number from my account profile on the Rog...
My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and...
I have changed recently from receiving Digital TV to Ignite TV an Ignite Home Phone. Rogers changed my Account number for the new services. not sure if it makes any difference but my old and new accounts are part of Bulk agreements. Does anyone else ...
Hi. When downloading the MyRogers app it automatically switches to French. How to convert it back to English? Thank you ***Added Labels***
For days now I am unable to see the New Phones Offers under My Rogers . No one can help and I have to wait up to 7 business days . Why there is such a website if customers cannot see it ? *Added Labels*
I just got a new iphone on the 24 month plan. At one point I saw the breakdown of flebtab showing monthly amount, plus phone cost, and ending dates. Now that I've signed up, I'm not seeing this on 'my rogers' account. How do I bring this informati...
MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable f...
I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on liv...
Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...
I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete. **Labels Added*...
In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.) Would I do better phoning Rogers to se...
A two and a half hour wait is NOT customer service, by the way ... I'm trying to change some of the Flex channels, in the first month of using Ignite, and when I try to deselect mostly the sports channels, I get this coming up: Removing 4K Chann...
Hello, I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so...