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Forum Posts

iPad App Logs Out

I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on?       ***Edited Labels***

Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been here awhile
  • 368 Views
  • 5 replies
  • 1 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 168 Views
  • 3 replies
  • 0 likes

HomeConnect App Login Loop

We just recently switch over to rogers home services from Telus. We were told we needed the homeconnect App to setup our services. Downloaded the app, tried to login and continue to get the login loop. I've tried uninstalling, delete cache/data and w...

Mattman1991 by I've been here awhile
  • 217 Views
  • 3 replies
  • 0 likes

Ignite TV not working with Chromecast

I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this.     ***Added Labels***

Lawyerman9 by I've been here awhile
  • 807 Views
  • 7 replies
  • 0 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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Resolved! App doesn’t work

Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app   **Labels Added**    

Blueleaf14 by I've been here awhile
  • 473 Views
  • 2 replies
  • 0 likes

Unknown devices accessing wifi

I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...

mikeandshan by I've been here awhile
  • 215 Views
  • 2 replies
  • 0 likes

Ignite HomeConnect App - Can't Login

I've been trying to login and I keep getting an error:"Sorry, we're having some trouble"Support doesn't seem to know what's going on.I've tried on both a completely up-to-date iPhone 14 and Pixel 6.Any ideas?     ***Edited Labels***

MikeNeri81 by I plan to stick around
  • 996 Views
  • 3 replies
  • 0 likes

Technical error

When i try to access manage TV or Internet. Sorry, There is a problem on our end. Thanks for your Patience while we work to fix it. Please Check back later. .....it's been over two months called technical support a few times and nobody can figure out...

mich1102 by I've been around
  • 186 Views
  • 1 replies
  • 0 likes

Download recordings Ignite tv app

I have the Ignite tv app for android on a Samsung tablet. Is there any way to change the location for downloading recordings from the internal storage to the sd card?   **Labels Added**    

Jokerz by I've been around
  • 176 Views
  • 1 replies
  • 0 likes

Resolved! NHL on Sportsnet+

Honestly, how hard can it possibly be to allow the user to select home or away broadcasts?As an Avalanche fan in Canada, I would really like to be able to choose the Altitude broadcast for every Avs game. It was a really nice feature of NHL Live… Why...

PoodleDad by I've been around
  • 432 Views
  • 1 replies
  • 0 likes