I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...
I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...
Hi everyone, I'm posting here because I'm having significant performance issues since I moved to a new home in the summer and it has come time to deal with these issues. I have a 1.5gb down connection with a Gen 3 modem. Speedtests at all times of th...
Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...
Hello, I'm experiencing quick and random drops on ethernet or together affecting both business and leisure uses like conference calling, streaming high quality video, or gaming. I've had a few support visits to correct the issue, yet it persists. I ...
Long time Roger's customer since the 1980's with ongoing issues that has been ongoing for years intermittently...Background:Just north of Markham in Stouffville.On the 1gig "Legacy" plan.Ethernet connected gaming on ps network and multiple wifi devic...
Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...
Hello, I'm a new customer of Rogers (Ignite 1.5) and I'm already experiencing terrible packet loss while gaming. Tried both hard-wired and wifi and had the exact same issue. Previously with Bell and Fiberstream before and would love to have avoided...
We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...
Hi there, I recently switched to Rogers ignite about 2 months ago (1.5GB) and I've had nothing but good things to say about the internet speeds. My one problem has been regarding my ping when gaming. I normally connect my console to the Wifi Pods a...
Hey All,Recently switched to Rogers and noticed that my PC is experiencing a high latency ping, followed by a packet or two being lost, every 45-60 seconds. Here's the ping/trace to Google DNS from 20:30 EST: Reply from 8.8.8.8: bytes=32 time=17ms TT...
Hello, I posted back in March 2023 about latency/signal issues and Rogers informed us last week that a team will be sent out to perform a "network enhancement" in our neighbourhood today. Of course, I was excited about the possibility of the issues b...
Hello. For the last few weeks I've had a frequent packet loss, but only when gaming. I use Nvidia's Geforce NOW service, so it's basically some pretty hefty streaming. I haven't noticed any problems with Youtube or in day-to-day usage for work. I've ...
Hi all, Since last week, I've started to get really bad lag spikes while gaming. I'm getting this on all PCs in the house (connected via ethernet direct to modem). Internet speeds and latency are fine when checking speedtest, but every so often the ...
I tried a few things: - Direct connect to the Modem - Bridge on - Bridge off - Connected the Modem directly to the incoming coax line lol. I'm using my Unifi gear now, but like I said was all the same going rawdogging on the coax coming into the ho...
Hi, I live in the Waterloo,ON area and for the past couple of months I have been getting major packet loss and connection issues. The issue was "fixed" about 2 months ago until we had an internet and Rogers outage on June 1st. I have been going back ...
I have done everything I possibly could to try and get my internet issues resolved. This issue mainly persists when I try to play games on my PC connected to an Ethernet cable. It is impossible to play any game without ping spiking and rubber banding...
Hi folks - Over the past couple months I've been having issues with our internet (I'm not sure but it seemed to correspond with an upgrade to the 1.5 gbps plan). I've already contacted support and they sent a contractor to the house who replaced a co...
I'm having intermittent connection drops at least once a day for the past ~ 2 months, requires manual restart which is annoying as if I'm outside I lose connection to my LAN. Remote SSHs are down, etc and generally a nuissance. After the rogers tech ...
I'm currently on ignite 1gbps and have an xb7 modem. https://www.speedtest.net/result/13967530695.png I have already had a Sr Tech come out and replace the lines to my house and the drop into my home. I'm getting massive ping spikes almost every ...