I order Rogers Ignite from Fido Migration on April 5, 2024. the Ignite Service starts 12 April 2024 but there is no trace of the modem. When I visit online it appears that Rogers haven't even started the shipping process. The order has been in "In...
Currently, I have the Horton CODA 4582 and connecting via HomeConnect. Im not seeing this feature so I’m guessing HomeConnect is as barebones and useless as originally thought and I’ll need to setup a router with software that has it. **Labels Adde...
This is the most underly anoying thing ever. It takes 4 days?? For my wifi to he requested and take a ticket? I wanted internet for my new appartmenet but now im stuck reading books and struggling to not blow through my data. If anyone has any help r...
Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...
I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...
Hi I’m moving to Innisfil and wondering what the internet coverage is like . ***Added Labels***
Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now), There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this ...
I was offered an upgrade to the Fibre Connect package and after one appointment was inexplicable cancelled without my knowledge (waited at home for 2 hours), the tech arrived on Sunday to install. He left and told me it would be working in 30 minute...
I recently made the switch from Bell to Rogers, choosing the 1.5Gb/2years promo. During the online setup process, there was a box that said if checked, Rogers would cancel Bell's service for us. I thought great, that's gonna be less work for me! I ev...
I accidently deleted a my secondary email address and would like it recovered. Snicparris *Added Labels*
Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum. Any support on...
I have a CGN3 I bought 10 years ago which has always served me well. I am quite happy with my present service but the modem is becoming flaky recently. If I buy a used same model CGN3 (as a backup ) from Kijiji will Rogers activate it for me? I am...
I live in a small sub-division where it seems as though Rogers was "almost" made available (there is coaxial cables run) but for whatever reason was never completed. I believe that Rogers is available on one of the main road arteries about 1.5km fro...
I have had the legacy TV Box and 1G Internet for the last couple of years and been happy with the service, but now I am getting (economic) pressure to move to the new Ignite service (or switch to someone else). I have been running my own network wi...
44+ hours since installation appointment, 12:00 July 27, 2023, and still no service. Contemplating contacting Bell and resuming services with them. **Labels Added**
I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...
Okay, I am looking to switch to Ignite in the near future from Digital. When I do order the equipment, when does Internet service from digital turn off and Ignite start up? I have no data plan on my phone. Would Internet be available for use in order...
I am having Ignite Internet and TV installed tomorrow. I had a few questions: 1. Can I choose install location of modem, preferred to me is on main level next to TV. 2. Is one Wifi pod now included for free? 3. I am getting 500u installed, wha...
Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem. I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...
Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money. **Labels Added**