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Knowledge Base Articles

Pre-order & Shipping FAQs

Excited about a new device? Ready to pre-order but have concerns? Read on to learn more about our pre-orders and shipping process!   What is a pre-order? A pre-order is the ability to secure a device prior to the official release date for availabili...

Remove an eSIM From a Dual SIM Google Device

Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual...

SettingsMobileNetwork.jpg Carrier options.jpg Remove active line.jpg
RogersTim by Administrator
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Switch Lines on a Dual SIM Google Device

Follow these steps to change which number is active on your Dual SIM Single Active Google device.   Tap Settings > Mobile Network > Carrier.   Select which line you want to be active.    Confirm by tapping Switch.

SettingsMobileNetwork.jpg Carrier options.jpg Confirm Line Change.jpg
RogersTim by Administrator
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Activate eSIM on a Dual SIM Google Device

Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYO...

SettingsMobileNetwork.jpg Add Carrier.jpg eSIM Card Rogers.jpg
RogersTim by Administrator
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