Wireless Knowledge Base

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  Notice your device feeling sluggish after a recent software upgrade? Looking to give your phone a fresh start? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: To do a factory reset on an Android device Click the Settings app on your home screen. Then scroll to the Personal section and select Backup & Reset. In the Reset section select Factory Data Reset.   To do a factory reset on an iOS device Open your Settings app and select General. Then select Reset and Erase All Content and Settings.   To do a factory reset on a Blackberry device Start by selecting Settings from the home screen. Then Select Security and Privacy and click Security Wipe. Type in BlackBerry and then click Delete Data.   To do a factory reset on a Windows Mobile device Swipe left from the home screen to get to the Apps list. Select Settings, About, then Reset your Phone. You’ll see two warnings at this point, tap Yes on the first and then Yes again.
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  Got your hands on a new wireless accessory and looking to pair it up to your wireless device? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android First you’ll need to turn on your Bluetooth. To do that, just open Applications, select Settings, and toggle Bluetooth On. Now you can enable Pairing. Again, open Applications and select Settings. Select Bluetooth and put the device you want to pair into pairing mode. Now select Scan and select that device from the list.   iOS Click Settings, then select Bluetooth and toggle it On. To enable pairing, go back to Settings and select Bluetooth. Now put the device you want to pair into pairing mode. Then you can select Scan and find that device on the list.   Blackberry Swipe down from the top of your Home screen and tap the Bluetooth symbol to toggle Bluetooth On. Now you can enable Pairing. Swipe down from the top of the Home screen and select Settings. Now select Network Connections, then Bluetooth. If the device you want to connect appears in the Devices list, just tap the device name. If you don’t see the device you want to connect in the Devices list, that just means the device is not discoverable. Have a look at the user guide for your device so you can enable Discoverable Mode. If you’ve already done that and you still don’t see the device in the list, make sure your Blackberry is in Discoverable mode. To do that, just tap On in this Discoverable drop-down list on your Blackberry. Once the device to be paired appears on the list, just select it and follow the prompts to complete pairing.   Windows   Mobile From the Start menu, select this arrow on the upper right. Now scroll down and select Settings, then toggle Bluetooth On. To enable Pairing, go to the Start menu and select this arrow on the upper right. Scroll down and select Settings, then Bluetooth. Make sure the device you want to pair is in pairing mode, then select Scan and select that device from the list.
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  Having an overload of downloaded apps? Looking to get rid of the ones you are not using anymore? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android OS 5 1. Click Settings from your home screen. 2. Scroll to the Device section and select Apps. 3. Now you just select the apps that you want to get rid of and click Uninstall when you’re done.   iOS 1. Tap and hold an icon until all the icons start jiggling around. 2. Now just tap the X on the top right corner of the app you want to uninstall, and press the Home button to stop the icons from jiggling.   Blackberry 1. Tap and hold the app you want to uninstall until it jiggles. 2. Then just tap the Trash Can icon on the top right corner of the app.   Windows Mobile 1. Swipe left from the home screen to get to the Apps list. 2. Then tap and hold the app you want to get rid of and tap Uninstall, then Yes to confirm.
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  Is your cellphone always running out of battery? Do you find yourself always looking to charge your phone? Want some helpful tips to save batter life? Well you are in luck.   Check out this helpful How To video to learn how.     Adjusting Brightness level 1. Start by taking down the brightness level of your screen. 2. Tap the Settings icon on the home screen. 3. Select Display, and drag the slider under Brightness Settings to the desired level.   Adjusting Backlight Timeout 1. Tap the Settings icon on the home screen. 2. Select Display, and scroll down to Screen Lock and tap Screen Lock Timeout to select the time you want.   Monitor Battery Usage 1. To turn it on, tap the Settings icon on the home screen. 2. Then select App Manager and Device Monitor 3. Look at the Battery tab to see which apps are using up your battery.   Turning off Wi-Fi, GPS & Bluetooth 1. You can also try disabling your Wi-Fi & Bluetooth and GPS when you’re not using them. 2. Tap the Settings icon on the home screen. 3. Select Network Connections and toggle Wi-Fi & Bluetooth off, and select Location Services to turn your GPS off.   Closing Active Programs & Apps 1. If you’re already in the app, just Swipe Up from the bottom of the screen then tap X to close. 2. If you’re on your home screen, click on the Active Frame icon and then hit X on the apps to close.   Animated Wallpapers and Screensavers Avoid using animated wallpapers or screensavers. We know they look pretty, but your battery will thank you if you get rid of them.
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  Switch over your contacts, calendars and music from your old device to your new one. BlackBerry has made it super easy to make the move, with an easy-to-use device-switching app called, appropriately, Device Switch.   The Device Switch software will transfer contacts and calendars between your devices over Wi-Fi. Before you do anything, ensure your iPhone and BlackBerry 10 device are on the same wireless network. Preferably your home network.     Moving Contacts and Calendars     On your iPhone: Tap to open the App Store. Search for “Device Switch” (made by Media Mushroom) and tap to download and install. Grant the app the permissions it requires: - Access contacts - Access Calendars - Access Reminders - Access Photos     On your New BlackBerry 10 Device:   Open BlackBerry World, search for an install and launch “Device Switch.” Swipe left to begin the process. Select “iPhone.”     On your iPhone:   Tap your BlackBerry in the Select Device window. All you need to do now is hit a few on-screen buttons; your iPhone and your BlackBerry 10 device will communicate with each other and complete the transfer.     Switching from Android to BlackBerry 10     On your Android:   Tap to open the Play Store. Search for “Device Switch” (made by Media Mushroom) and tap to download and install. Open the app and tap Next to get started     On your New BlackBerry 10 Device:   Open BlackBerry World then search for an install and launch “Device Switch.” Swipe left to begin the process. Select “Android.”   Your Android device and your BlackBerry 10 device will talk to each other wirelessly (provided they’re on the same wireless network) and will complete the transfer.     Moving Music   On your iPhone:   Sync your iPhone with iTunes using your iPhone’s USB cable. On your computer, download BlackBerry Link. Install and run the software. Connect your BlackBerry 10 device  to BlackBerry Link, go to Music Content, then drag and drop music from the Desktop tab to the BlackBerry tab.     On your Android:   If your Android device has a microSD card inserted and you’ve been saving your music there, remove it and put it into your BlackBerry 10 device. Did your music show up? Great! If not, no problem.   Here’s what to do:   Connect your BlackBerry 10 device and your Android device to the computer. Your BlackBerry 10 and your Android device will appear as removable drives. On your computer, drag music from the Android device removable drive and drop it onto your BlackBerry 10 removable drive.
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  ogers Basic  APN Settings   Settings Details APN rogers-core-appl1.apn Username wapuser1 Password wap Rogers Core  APN Settings   Settings Details APN rogers-core-appl1.apn Username n/a Password n/a Note: For Android smartphones, input the following MMS settings to ensure MMS functionality. MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Rogers LTE  APN Settings A compatible LTE device is required for these settings to function correctly.   Settings Details Name Rogers APN ltemobile.apn MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Username Not required Password Not required     Rogers Internet  APN Settings These settings are to be programed to a wireless device for GPRS functionality on the Rogers Wireless Network. Note:   GPRS allows for HTML browsing on the smartphone browser.    Settings Details APN internet.com Username wapuser1 Password wap   Rogers MMS  Settings   Settings Details APN media.com Username media Password mda01 MMS Gateway Address 172.25.0.107 MMS URL http://mms.gprs.rogers.com MMS Proxy 10.128.1.69     Rogers WAP  Settings   Settings Details APN goam.com Username wapuser1 Password wap WAP IP 1 208.200.67.150 WAP Port 1 9203 WAP IP 2 208.200.67.151 WAP Port 2 9201 Homepage http://rogers.mobi     Supported network frequencies  used on the Rogers network    Network Frequency Bands 2G (GSM/EDGE) 850, 1900 MHz B5, B2 3G (UMTS/HSPA)  850, 1900 MHz  B5, B2 LTE 700 MHz B12, B17 1700/2100 MHz (AWS) B4 2600 MHz B7   For more on using unlocked devices on the Rogers network click here or   here for bring your own device.          Set up a New APN on Android OS   Open   Applications/Apps. Select   Settings. Select   More Networks or More Settings or Wireless & Networks   (varies depending on model). Select   Mobile Networks. Select   Access Point Names. Click the   Menu   key. Select   New APN. Enter the following fields: LTE devices Name: Any name to identify the APN APN: ltemobile.apn MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Non-LTE devices Name: Any name to identify the APN APN: rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Click the   Menu   key. Select   Save. Ensure the new APN is selected from the   Access Point Names   screen            Set up a New APN on Unlocked Apple devices   Note:   this feature is only available on unlocked iPhones. Most iPhones will have the APN preset by the carrier and will not require manual set up. Click   Settings. Select   Cellular. Under   Cellular Data   section, enter the following fields: APN:   rogers-core-appl1.apn   or   ltemobile.apn   (if you have a LTE compatible iPhone) Under the   MMS   section, enter the following fields: APN: media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Restart the device.          Set up a New APN on Balckberry  OS 7.0 or Earlier Open the Home screen. Select   Options. Select   Device (varies depending on model). Select   Advanced System Settings. Select   TCP IP. Place check mark in the box next to APN Settings Enabled. Enter rogers-core-appl1.apn or internet.com in the APN feild. Enter Username for APN: wapuser1 and Password  for APN : wap Press the   Menu   key. Select   Save.          Set up a New APN on Blackberry  OS10   Open the Home screen. Select   Settings. Select Mobile Network. Select Network Connections. Select   APN.  Enter the following   details  APN Settings: Access Point Names (APN) :  rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap Tap Save. Open  the  Home screen . Select   Text Messages. Select  the dots   ... Select Settings Select Text Messages. Select   MMS. Select   Advanced Enter the following details: APN Settings APN :   ltemobile.apn or  media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Tap Save.           Set up a New APN on Windows  Phone   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From the   App List   select   Settings. Select   Cellular. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Symbian  OS   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From   Menu   select   Settings. Select   Connectivity. Select   Destinations. Select   Access Point. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Classic  Devices   Note:   These steps are how to program the APN settings on most classic phones. Go to Menu. Select   Settings. Select   Connectivity or Configuration. Choose   Preferred access point/Internet Profiles/Internet Access/Access Points   or   Packet data. Select  Settings   or Edit. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap
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  Have you lost or forgotten your Blackberry ID passward? Well you are in luck.   Check out this helpful How To video to learn how to reset it.   Steps: 1. First go to   www.blackberry.com   and hover over Support in the drop down menu at the top. 2. From there, choose Blackberry ID, and in the Manage your Blackberry ID section select Reset your password. 3. Now you can enter your Blackberry ID user name and the verification letters from the picture and hit Submit.  
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  Your BlackBerry ID gives you access to BlackBerry websites, apps and services; makes syncing with your computer easier; and makes transferring your info to a new device a breeze.   Here’s how to set it up:   When you set up your new device, on the BlackBerry ID screen, tap   Create New. Complete the simple instructions on the screen. That’s it!
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  Texting Shortcuts   You know the keyboard on your BB10 device is great at predicting what you want to say. You can bend this powerful dictionary to your will, too. For example, have your BlackBerry dictionary automatically substitute the text short form “OMW” to read “on my way,” or automatically insert your office address whenever you type “myoffice.” Those are just a couple of examples. Think about the phrases you end up writing out often and create your own texting shortcuts.     Open the   Settings   menu, choose   Language and Input, then   Automated Assistance,   then Prediction and Correction and, finally,   Word Substitution. Ensure the toggle switch for   Word Substitutions   is set to the   On   position. Tap the plus sign in the bottom bar. Enter your shortcut text, followed by your long-form text. Save. (Take heart in the fact that it’s the last time you’ll ever have to write out these words on your BlackBerry.)   Now, when entering text in an email, text message or elsewhere, just type your short form (e.g., “myoffice”) and hit space. Your BlackBerry will replace it with your long-form text – in this case, your full office address.     Sub Me In!   In addition to allowing you to create as many text shortcuts as you can dream up, BlackBerry 10 includes some handy, pre-loaded shortcuts. There are short codes to insert your BlackBerry PIN for people to add you on BBM, to insert the date and time, and more. Here are a select few.   You’ll find others in   Settings > Language and Input > Prediction and Correction   >   Automated Assistance > Word Substitution.   You type: Your BlackBerry changes it to: ld Today’s date lt The current time mypin Your BlackBerry / BBM PIN myver Your BlackBerry model and OS version information mynumber Your phone number     Inbox: Zero (Unread Messages)   For all but the most vigilant minimalist, inbox overload is an unfortunate reality for many of us. There’s a little-publicized trick that can help you tame that seemingly unwieldy mass of unread messages, though: mark messages as “read” prior to a date you choose. So, if it’s July 15 th   and you’ve got 87 unread messages dating back to July 10 th , simply use the Mark Prior Read function to change unread messages from July 14 th   or earlier to read.  If nothing else, your inbox “unread” count will give you a much better idea of what you actually have to deal with.   In the Hub, swipe down to the date at which you want to clean the slate. Tap and hold on the date header. A sidebar pops up. In the sidebar, tap the   open envelope icon. Tap   Continue   to confirm.     Take Control   When you’re listening to music on your BlackBerry, which do you do more often: change the volume or skip tracks? Like most, you probably do a lot of both. Thankfully, you can change the physical volume keys on the side of your BlackBerry to control both the volume   and   the playback.   Here’s how:   Open the   Settings   menu, swipe down to   Main Volume   and select. Swipe to set   Music Shortcuts   to On.   Now, when you’re listening to music, the “up” rocker key will skip forward a track and the “down” rocker key will skip back just by pressing down.  
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  When you can’t take a call – if you’re in a meeting, if you’re driving or if your phone is off – voicemail will take it for you.   Here’s how to set up your voicemail:   Open the dialer on your BlackBerry 10 handset. Press and hold the 1 key to dial in to voicemail. The first time you dial in, you’ll be prompted to record a greeting and configure your voicemail box. Follow the voice prompts to complete voicemail setup.   Tip:   You can access your voicemail from any phone by dialing your wireless number and then hitting   #   when the greeting plays
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