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  One of the iPhone’s tricks is the ability to keep an always up-to-date backup of your info, apps, settings and personal preferences in the cloud. If you switch phones or buy an iPad, log in and all your info comes with you. To set up iCloud backup:   Go to Settings > iCloud > Storage & Backup Under iCloud Backup, slide the switch to On Your phone will back up to the cloud any time it’s on, locked, connected to a power source and connected to the internet via Wi-Fi. To restore your phone from a backup, choose Restore from iCloud Backup on the initial setup screen and enter your Apple ID and password.
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Maxed out your storage? If so, it’s time to clean up and make room.   Here’s how:   1. Swipe through your screens and identify the apps you never use or games you don’t like playing anymore. Tap and hold your finger on one until they all start wiggling.   Tap the X   on the corner for each app or game you want to delete. When you’re done, press the Home button to stop the apps from wiggling.   2. It’s especially important to delete big apps that you don’t use. To find out how big some apps or games are, go to   Settings > General > Usage > Manage Storage, and you’ll see a list of everything you have installed, from largest to smallest. Select what you want to remove and then tap   Delete App   to finish the job.   3. Photos and video take up a lot of space, so delete what you don’t need anymore. But no need to delete one by one. Go to your   Photos app > Camera Roll > Select   to handpick each and every image you want to delete, then tap the garbage can icon. Follow the same steps for   video clips   and you will have saved some valuable space.   4. If you’re an avid iPhone photographer you might want to use this neat little trick to save from doubling up on images. When shooting in   HDR mode   (three images combined for best exposure), iOS saves both the final image and the original, but you can change that. Go to   Settings > Photos & Camera   and toggle off   Keep Normal Photo.   5. Your   Messages   app may be cluttered with all the messages you’ve received, and you can do something about it by deleting entire threads. Simply swipe left on a thread and tap   Delete   to remove it. You can also set messages to delete automatically after 30 days or one year.
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  Set up your Visual Voicemail:   Tap   Phone   on the home screen and then tap   Voicemail   in the lower right corner. The first time you access this screen, you’ll be prompted to create a voicemail password between four and 10 digits. You’ll be prompted to record your greeting. Do so now. Tap   Save, re-enter your password and tap   Save   again.   How to record or change your custom voicemail greeting:   Tap   Voicemail   and tap   Greeting. Then tap   Custom. Tap   Record   and then record your greeting. When you’re finished, tap   Stop. To listen to your greeting, tap   Play. When you’re satisfied, tap   Save.   How to set a default voicemail greeting:   Tap   Voicemail   and tap   Greeting. Tap   Default   to select the default greeting. Then, when someone calls, they’ll hear a standard message that includes your phone number.     How to Access your Visual Voicemail:   Tap the   Phone   icon on the home screen and then tap   Voicemail   in the lower-right corner. Your voicemail messages will be displayed. Tap on a message and press the blue   Play   button to listen to the message. Want to delete a message? Swiping right to left will bring up the   Delete   button. Want to return a call? To call back, tap on the   green   Call Back   button that displays when a voicemail message is selected. Need contact info? Hit the   blue arrow   on the right to display the contact information for the person who left the voicemail.
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Wi-Fi Calling FAQs     UPDATE:    Your compatible device must have been purchased from Rogers/Fido. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   You may experience an error message like this:       What is Wi-Fi Calling? Wi-Fi Calling lets you call and text in more places so you can stay connected with friends and family. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — places where you may have had trouble getting reception before.     Do I need a specific phone or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: An iPhone 5c, 5s, 6 or 6 Plus, 6s and 6s Plus (must be purchased from Rogers or Fido) with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation The Wi-Fi Calling feature enabled on your phone Wi-fi Calling Ready Account Voice and Data plan with LTE enabled   Please note that prepaid customers or customers with voice only plans can’t use Wi-Fi Calling.     What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.     Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider. To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.     How is Wi-Fi Calling billed when I am in Canada? Incoming calls and text or picture messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan. Outgoing calls and text or picture messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/texts to Canadian numberswill be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply. Calls/texts to non-Canadian numberswill be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.   Please note: You may incur additional long distance charges and/or international text or picture message charges if your VPN, DNS or internet provider is set to a country outside Canada.      How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges: Incoming calls and text or picture messages received from anywhere in the world Outgoing calls and text or picture messages made or sent to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM   Outgoing Wi-Fi Calling calls or text or picture messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls and text or picture messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.   If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls, text or picture messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.   If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text or picture messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.? If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings, as that’s the address that will be given to emergency services if you call 9-1-1. While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1, however, we do not support U.S. emergency addresses so you will need to verbally tell the dispatcher where the emergency is located. We recommend making emergency calls over a mobile network.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. won’t be connected. You can make emergency calls outside of Canada and the U.S. only when they’re made over a mobile network.     How do I switch from using Wi-Fi Calling to a mobile network and vice versa? While in Canada, your phone will automatically connect to a mobile network instead of Wi-Fi Calling if both are available. However, while roaming, your phone will automatically connect to Wi-Fi Calling instead of any mobile network if both are available. You will need to remain in your Wi-Fi or mobile network’s range in order to continue your call; if you move between the two connections, the call will be disconnected. Visit   rogers.com/coverage to see where you are covered by our mobile network.     Are there any services that will not work with Wi-Fi Calling? Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Ringback tunes Advanced Call Manager Teletypewriter Rogers One Number TM   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more, please reach out to us here in the Community.     Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).     What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature, try using Apple’s   support page   or reach out to us here in the Community.     How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up. Go into your phone settings and do the following:   Select   Settings Select   Phone       Turn onWi-Fi Calling. Follow the on screen instructions if it is your first time doing this.         The status bar will display “WiFi Rogers” when Wi-Fi Calling is ready to use.
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  Hey Community!   We promised you that we were baking something sweet into your   LG G4   and the day has come!   As of July 21st, Wi-Fi calling for Android will be available on the   LG G4.   Other Samsung and LG Wi-Fi capable devices will be added throughout the year. Stay tuned!   Want to know more about Android Wi-Fi Calling and Eligibilities? Check out the   Rogers Wi-Fi Calling FAQs     LG Wi-Fi Calling: OnBoarding "How To"   On your home screen press “Phone”.       Press “More” in the top right corner of the screen.     Press “Call Settings”.     Press “Wi-Fi Calling”.     Press the link below the Wi-Fi Calling toggle switch to register for Wi-Fi Calling.     Note:   If you are connected to Wi-Fi, we need to verify your phone number through the following steps: Enter Phone Number and press “Get Verification Code” to receive an SMS with your Verification Code Input the Verification Code and press “Submit”.       Accept Terms and Conditions.     Enter your Emergency Address and press “Continue”.     Confirm your Emergency Address.           You will receive an SMS confirming when your registration is complete.     Go back to your Call Settings, (from the home screen, press “Phone”, “More”, “Call Settings”) and toggle the Wi-Fi Calling switch to the ON position.       You’re all set to go. All of your calls and texts will go over Wi-Fi when you are connected to a Wi-Fi network.
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  Hey Community!   We promised you that we were baking something sweet into our Marshmallow 6.0.1 OS update to your Samsung Galaxy Note 5   and the day has come!   As of May 31st, Wi-Fi calling for Android will be available on the   Samsung Note 5.   Later this summer, we plan on launching Android Wi-Fi calling to the LG G4 as well. Other Samsung and LG Wi-Fi capable devices will be added throughout the year. Stay tuned!    Edit* As of June 15th, Samsung Galaxy S6 Edge Plus   will have Wi-fi Calling enabled.   Samsung Wi-Fi Calling: OnBoarding "How To"     On Samsung main page, press the icon: “Phone”     On the “Phone” page, press the “MORE” menu on the upper right of the screen     Press the “Settings” menu option to go to the “Call Settings” page.     On the “Call Settings” page, go to the bottom of the page and press the “Wi-Fi Calling” option.     On the “Wi-Fi Calling” page, click on the registration link to start the onboarding     Enter a valid wireless phone number in the field: “Wireless Phone Number”.         Press the button: “Get Verification Code”     You will receive the Phone Verification Code by SMS.       Enter the Verification Code received by SMS in the field: “Please enter the verification Code”.       Press: “Submit"       Accept Terms & Conditions by pressing the button: “Agree”       Enter the 9-1-1 Emergency Address in the fields: Country (Select Country) First Name Last Name Address (Street Number)      (Street Name)      (Unit/Floor Number) City Province Postal Code   Press on the button “Continue”.       Wait for address validation: “Validating Wi-Fi Calling Address"       Confirm the 9-1-1 Emergency Address by pressing “Use this address”       “Provisioning in progress” Page will appear for few seconds.     On the final page close the onboarding portal and return to device.     Wait for the confirmation SMS upon provisioning completion.     Once SMS is received, go back to the “Wi-Fi Calling” page and turn the Wi-Fi calling toggle to “ON”.     Wi-Fi Calling icon will appear on the phone’s status bar, indicating that Wi-Fi Calling is connected and ready for use.
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  Looking to back up and store your files from your Samsung Device? Switching devices and looking to retain your old files? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure you have the latest version of Samsung Smart Switch. Next, connect your device to your computer and click on the Backup tab. When it is done transferring, you will have completely backed up your device on your computer. To restore your device from a previous backup, click Restore. Once it is complete, you will have successfully restored your old backup on to your current Samsung device
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  Is your cellphone always running out of battery? Do you find yourself always looking to charge your phone? Want some helpful tips to save batter life? Well you are in luck.   Check out this helpful How To video to learn how.       Adjusting Brightness level Go to your Applications and select Settings. In the Device section click on Display, and scroll down to Settings until you see Brightness Level. Then adjust!   Review Battery Usage From the Applications screen go to Settings. In the Device section click on Power management, and in the Power information section click on Battery Usage. This list shows you all the apps that are consuming your phone’s battery so you can control which ones you need and which ones you don’t.   Turning off Wi-Fi & Bluetooth Just go to Applications, then Settings, and then Wireless & Networks. Click on Wi-Fi & Bluetooth to temporarily disable them   Closing Active Programs & Apps From the Applications screen go to Settings. In the Device section select Apps and swipe right on the heading until you get to Running. From here you can stop any apps that you don’t need running in the background all the time.   Turning off GPS Start from the Applications screen and go to Settings. In the Personal section select Location and toggle it Off.   Animated Wallpapers and Screensavers Avoid using animated wallpapers or screensavers. We know they look pretty, but your battery will thank you if you get rid of them.
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 Samsung Kies is free software (for Mac or PC) that makes it easy to move music, videos, contacts and more to and from your Samsung Galaxy Tab.  Download Kies at samsung.com/kies.   Once installed, you can sync via the USB cable that came with your Galaxy Tab or sync over Wi-Fi.   Here’s how to set up Wi-Fi sync:   Connect your tablet to your home Wi-Fi network. Install and open the Kies software on your computer. In the Kies software on your computer, follow the start-up wizard to connect your computer to your Tab over Wi-Fi. Drag and drop your music and other media files to sync them to your Tab.
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  With near field communication technology, you can quickly share digital information – videos, music, links, photos and other saved files – by simply touching two devices together.   It’s called Android Beam.   Here’s how to get started:   Turn on Android Beam by going to   Settings > More > Android Beam   and then hitting the switch. Navigate to whatever resource you want to share (a contact, a picture, a web page, an app). Place your phone back to back with another Beam-enabled Android device. You’ll hear a chime and you’ll see your screen shrink. Tap on the screen to share. Once the beam is initiated you can move the phones apart.
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Backing up your Android is simple. And while a backup is definitely something you should do before an upgrade, it’s a good idea to set your device to perform periodic, automatic backups, too.   There are many apps and services for Android, but for sheer simplicity and security, cloud-based backups are best for their ease of use. You don’t need to worry about getting an external hard drive to store your backed-up files, and because everything’s stored virtually, in the cloud, you can access and sync with it from anywhere, on any Web-enabled device.   Once installed, some backup apps, such as Easy Backup, let you save your backed-up files, including your contacts, calendar and text messages, to wherever you choose, such as to Google Drive and Dropbox, or right onto your device’s microSD card.   Bonus:   Easy Backup is free, although services like Dropbox charge a nominal monthly fee depending on the storage you need.     How to back up your Android using Easy Backup:   Download the free app from the   Google Play   store. Once installed, click on the app. You’ll be asked if you’d like to perform a backup now. Tap   Yes. Select which types of files you’d like to back up; choices include SMS, MMS, Call Log, Calendar, Contacts and more. Choose where you’d like to save your files: SD card, Gmail, Dropbox or Google Drive. You’ll be asked to configure your account with the app. Do so now. When prompted, enter in the title of the backup (e.g., today’s date). Click   OK. To access the saved files, go to the saved location and open the file.   TIP:   It’s a smart idea to back up other files, such as videos, pictures and music, periodically.
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  Are you setting up your wireless voicemail for the first time? Did you forgot your current voicemail password? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Setting up your Voicemail and Personalized Greeting First, hold down the ‘1” key on your phone’s keypad . Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Resetting your Voicemail Password Login to your MyRogers account and select the number associated with your device. Select Update My Voicemail password. Enter your new password and tap submit.
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 Restoring isn’t for the faint of heart. It will erase all your date, including songs, videos, contacts, photos, calendar information and any other data. (We did say “all” your data!).  Your phone will be restored to its factory condition.     Desperate? Need to restore your iPhone? Here’s how:   TIP:   Apple highly recommends that you perform a sync prior to restoring in order to back up any changes since your last sync.   Make sure you have the latest version of iTunes installed and running. Connect your iPhone to your computer. Select your iPhone when it appears in iTunes under   Devices. Select the   Summary   tab. Select the   Restore   option. When prompted to back up your iPhone settings before restoring, select the   Back Up   option. NOTE:   During the Back up and Restore process, do not disconnect the iPhone from the computer or shut down iTunes.  This may corrupt the data in your iPhone or possibly corrupt the iPhone software altogether. Select the   Restore   option when iTunes prompts you. Once the restore process has completed, the iPhone restarts and displays the Apple logo while starting up. Note: After a restore, your iPhone will display the “Connect to iTunes” screen. Keep your device connected until the “Connect to iTunes” screen goes away or you see “iPhone is activated.” If iTunes does not have an Internet connection, you cannot complete this step. Select the backup you want for your iPhone (select “as new”) and select the   Continue   button in order to complete your device’s restoration.
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  Wi-Fi Calling lets you make and receive phone calls, plus send and receive text messages, wherever you have a Wi-Fi connection.   Looking to set up the Wi-Fi Calling feature on your phone? Do you have a compatible iOS device? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure your iPhone is connected to a Wi-Fi network.  Tap the Settings icon, scroll down then tap the Phone icon. Under Calls, tap Wi-Fi Calling and slide the "Wi-Fi Calling on This iPhone" switch to the On position. And you’re done! Wi-Fi calling is now ready to use
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  Got your hands on a new Apple iOS Device? Looking to setup a new Email account or possibly removing an existing one? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Adding an Email to an iOS Device First let’s start with adding an email account, tap the Settings icon. Then select Mail, Contacts, Calendars and tap Add account. Select the email provider or Other if it’s is not listed. Next enter in your name, email address, password, and a description. Click Next and select the items you want to sync with your email. Don’t forget to save!  That’s always an important thing. And you’re done.   Removing an Email from an iOS Device To delete an email account, first you need to tap the Settings icon. Then select Mail, Contacts, Calendars and select the account you’d like to remove. Click Delete Account to confirm.
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  Got the latest and greatest iOS device? Looking to take advantage of its video calling feature? Well you are in luck.   Check out this helpful How To video to learn how.     To use FaceTime, you’ll need one of these compatible devices: iPhone 4 or later iPad 2 or later iPad mini iPod touch (4th generation) or later Steps: 1. To get started, tap on setting. 2. Next, select FaceTime and swipe to toggle FaceTime On. 3. Now the next time you’re on a call, just tap the FaceTime icon to invite the other person to a video call.   Making a video call using the FaceTime app Just choose the person you would like to video call and tap the FaceTime icon next to their name to get started.   Making a video call using your Contacts app Open the app, choose the person you would like to video call and tap the FaceTime icon next to their name to get started.
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  Are you not in range of a Wi-Fi network and still want to get on the internet with your iPad, iPod touch, Laptop or Personal Computer? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: To start, tap on Settings, then Cellular, and then tap Personal Hotspot to turn on the feature. Next, tap on Settings, and then toggle Personal Hotspot to On. Once that is completed, click on Wi-Fi Password to set up a Wi-Fi password for your Personal Hotspot You can now connect your other devices to the Personal Hotspot via Wi-Fi, Bluetooth or by USB Connection  
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  Notice your device feeling sluggish after a recent software upgrade? Looking to give your phone a fresh start? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: To do a factory reset on an Android device Click the Settings app on your home screen. Then scroll to the Personal section and select Backup & Reset. In the Reset section select Factory Data Reset.   To do a factory reset on an iOS device Open your Settings app and select General. Then select Reset and Erase All Content and Settings.   To do a factory reset on a Blackberry device Start by selecting Settings from the home screen. Then Select Security and Privacy and click Security Wipe. Type in BlackBerry and then click Delete Data.   To do a factory reset on a Windows Mobile device Swipe left from the home screen to get to the Apps list. Select Settings, About, then Reset your Phone. You’ll see two warnings at this point, tap Yes on the first and then Yes again.
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  Got your hands on a new wireless accessory and looking to pair it up to your wireless device? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android First you’ll need to turn on your Bluetooth. To do that, just open Applications, select Settings, and toggle Bluetooth On. Now you can enable Pairing. Again, open Applications and select Settings. Select Bluetooth and put the device you want to pair into pairing mode. Now select Scan and select that device from the list.   iOS Click Settings, then select Bluetooth and toggle it On. To enable pairing, go back to Settings and select Bluetooth. Now put the device you want to pair into pairing mode. Then you can select Scan and find that device on the list.   Blackberry Swipe down from the top of your Home screen and tap the Bluetooth symbol to toggle Bluetooth On. Now you can enable Pairing. Swipe down from the top of the Home screen and select Settings. Now select Network Connections, then Bluetooth. If the device you want to connect appears in the Devices list, just tap the device name. If you don’t see the device you want to connect in the Devices list, that just means the device is not discoverable. Have a look at the user guide for your device so you can enable Discoverable Mode. If you’ve already done that and you still don’t see the device in the list, make sure your Blackberry is in Discoverable mode. To do that, just tap On in this Discoverable drop-down list on your Blackberry. Once the device to be paired appears on the list, just select it and follow the prompts to complete pairing.   Windows   Mobile From the Start menu, select this arrow on the upper right. Now scroll down and select Settings, then toggle Bluetooth On. To enable Pairing, go to the Start menu and select this arrow on the upper right. Scroll down and select Settings, then Bluetooth. Make sure the device you want to pair is in pairing mode, then select Scan and select that device from the list.
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  Having an overload of downloaded apps? Looking to get rid of the ones you are not using anymore? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android OS 5 1. Click Settings from your home screen. 2. Scroll to the Device section and select Apps. 3. Now you just select the apps that you want to get rid of and click Uninstall when you’re done.   iOS 1. Tap and hold an icon until all the icons start jiggling around. 2. Now just tap the X on the top right corner of the app you want to uninstall, and press the Home button to stop the icons from jiggling.   Blackberry 1. Tap and hold the app you want to uninstall until it jiggles. 2. Then just tap the Trash Can icon on the top right corner of the app.   Windows Mobile 1. Swipe left from the home screen to get to the Apps list. 2. Then tap and hold the app you want to get rid of and tap Uninstall, then Yes to confirm.
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