Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Last year, another poster mentioned that CityTV was randomly freezing, then showing a green or black screen. When that problem was eventually fixed, the problem came back, but now there is a different picture problem with the CityTV Toronto HD channe...
Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...
Last night AMC went missing again and I couldn't record The walking Dead or Interview With A Vampire. The last time it happened was in April;old post below. The schedule is there and you can set a program to record.At the appropriate time,the red rec...
I already called Rogers on Friday to complain about the failed (no audio for the American channels that are part of the Global Toronto (SD only- ch 116) simsubs for all the CBS Buffalo (SD ch 145), and Now it's also the NBC Buffalo (SD channel 149) s...
MLB Network channel on digital legacy channels 415 and 508 (both hd) started breaking up every few seconds or minutes, early this morning (after being fine for the weeks previous), and still has audio hiccups, or even the occasional 5 second black sc...
As of today, I noticedduring the 6pm news broadcast on Rogers digital legacy HD CityTv Toronto, channels 7 or 519, or SD channel 133, there is a slight distortion or garbled audio that is not appearing on any other CityTv affiliates. It's also affect...
Greetings, I got roped into this and now I’m reaching out to you. We all have a modern day widescreen 16:9 TV. We are viewing an older program filmed in 4:3 standard screen. I don’t know exactly what is going on. I believe the station – and not n...
We have 1 PVR and 2 regular HD cable boxes. We are NOT on Ignite.27 & 263 are where we normally find W Network. The channels appear fine on the 2 regular cable boxes but on the PVR, we either get an extremely pixelated frozen image or just a black sc...
In 2014, expanded their network with the rebranding of TSN to TSN1, and the introduction of TSN3, 4, and 5. Since that time, you've identified these channels as follows on your network: 494: TSN1H495: TSN2H496: TSN3H497: TSN4H498: TSNH5 The, "H," is...
I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)". The broadcas...
The PBC event that is being shown on SN PPV this evening is experiencing serious issues. For the first five or so minutes, there was just a blank screen. This was then resolved, but since that time the broadcast is not in English, but rather in Spa...
There was a time when it was possible to add new channels using NextBox 4K UHD PVR; by navigating to Settings - Apps - Get MORE TV. For approximately the past two years, we are presented with the following message when attempting to subscribe to new...
Today, started getting "Loading. One moment please" on more than half of my subscribed channels. This is only occurring on my Netbox 3.0, it is not occurring on my older box. Interestingly, two days ago got a message on the Netbox that it updated the...
What has happened to channel 23 - The Weather Network? Where has it gone? I have watched it daily for years, then yesterday (July 30, 2022) it carried sports information but no weather. *** Edited Labels ***
Do NOT switch to Ignite, it is a terrible service and you will lose all your legacy PVR recordings and your cell phone may not be able to connect to Ignite WIFI. I got suckered into switching to Ignite by being told that my legacy PVRs would still ...
I had all my channels blacked out till a technician passed earlier. After a few moments he removes a ATTEN 3-Fam-3 from the back of my digital box. I also want to note, it wasn't I that had put that on the box. It was a previous tech supporter., and...
When watching TV, the information bar at the bottom of the TV screen is flickering. You can see what I mean here https://www.youtube.com/watch?v=lKPi8aVO9F8 Is this a problem with my TV or is it a problem with Rogers cable? *** Edited Labels ***...
hello, I have a Rogers 4K box, NOT a PVR, i bought it off someone a few years ago and was working fine. I started to have issues with it not staying connect to rogers services (TV coax), and now recently the box gets booted from the network and shows...
Can somebody from Rogers help us with this problem. Since the outage from July 8th, we have been unable to access any of these channels. Other channels are working fine. ***Edited Labels***
Hello, I was able to see the first 2 episodes of Becoming Elizabeth without a problem but episode 3 & 4 are still not available.Why can I not see the latest episodes? ***Edited Labels***
