Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
The reason why I'm asking is that my current Legacy modem cuts out several times per day. This has happened with other modems, so I anticipate that if I switch from Legacy to Ignite, the new modem will also lose connection regularly. If the new T...
After trying to program the remote to power the TV, it stopped controlling the DTA50 adapter. Resetting the remote with the 981 code resets the TV code, but not the Rogers box control. Another Rogers remote will change the channels on the box.How do ...
These days are spent watching quite bit of CNN.But the picture quality is intolerable.With every scene change the picture goes blurry and then slightly clears a second later.It is time for Rogers to stop giving it's subscribers the bare minimum quali...
Hi, Am thinking of possibly becoming a Rogers cable TV subscriber again. Do the following boxes still work on Rogers: HD Explorer 4250 Nextbox PVR3.0 Thanks, Stan ***Edited Labels***
Digital Legacy TV - CityTV Toronto HD (channel 7) is back one again with brief (about 3-5 seconds) and intermittent video/audio glitches.I noticed one glitch during my recordings of Americas' Got Talent, and today's Bob Barker special. Both were simu...
Where would customers of the digital cable television service (not to be confused with the new Ignite platform) be able to find packages and pricing information? The Web site is extremely poor in navigating and finding this information, and the cust...
From Saturday August 26th 2023 to Tuesday August 29th, the prime time schedule only on my Rogers Navigatr here in Ottawa shows no information for every chanel.. This happens fairly often lately.Please correct. Thank you ***Edited Labels***
Well,today I have a whole pile of channels(517,484,482,23,586,501,502,575 565 and probably more) which are not available at this time on both my SA Explorer 8300HD boxes.I went into the diagnostics ,on page 5 ,and the one thing they have in common.Al...
I just Lost all recorder shows on my next box (was only around 52%full) and have also lost the ability to record whether scheduled or manual record (press record while watching a show) ***Edited Labels***
Cable issues for over a week. Sone channels not working at all. Others look like pixels. Entire street complaining of same yet Rogers reporting No Issues. *Added Labels*
Cannot watch any cable without constant shutdown. Been like this for over a week. Is this the new service plan? ***Edited Labels***
Please add Reelz channel. If you need room dump A&E. Would love to watch Live PD!!
Just had change from NextBox to new system. Technician says there was a rebate on the NextBox. However, at the store, they said there was no such thing avaible. Somebody make up their minds. I left the NextBox and accesories at the store since you ...
This is my third day without TV service from Rogers. I'm in Markham. I'm asking for compensation from Rogers. ***Edited Labels***
20 days ago Roger technicians came to replace.a ground wire. Ever since, we have a long list of subscribed channels missing. The notice on the TV says we need to subscribe to the channels, but we are subscribed and have been watching these channels f...
Yesterday I tried to record the race on TSN. It was scheduled at 2:00 pm on TSN4 and TSN5. I chose TSN5, but when I went to play the recording in progress, all I got was tennis. Apparently it was only on TSN4 but I was only able to watch it in "catch...
I have an ongoing problem that seems no one is able to resolve. My Sony tv is connected to Sony subwoofer and sound bar, easier to turn tv on and off. The sound bar remote is not connected to anything else. When I turn the tv no matter how many ti...
My nextbox displays -01- how do i reboot? ***Edited Labels***
Cable wire was attached to the box on my property over a year ago. We were told it would be removed in a couple of weeks. Since then, another cable wire has been attached and no one is coming to remove them!They’re wrapped around my tree & above & ac...
Stittsville, ON. Why is the TV feed breaking up every few seconds. All channels un-watchable. ***Edited Labels***
