Nextbox 3 won't boot up

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I've Been Here Awhile
Posts: 2

Nextbox 3 won't boot up

Came home today to find "boot" on my Nextbox 3. After I rebooted, a software update started, but aborted at "CD99" giving a "CRC" error message.  I talked to Rogers and the only troubleshooting was to unplug it and plug it back in after 10 seconds. Other than that, they said I could swap the box, or send out a tech to check the signal. Is there anything anyone can suggest I try from a troubleshooting perspective, or should I just accept my fate and swap the box?

 

 

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I'm a Senior Advisor
Posts: 1,371

Re: Nextbox 3 won't boot up

It's probably a signal related issue in your home or neighbourhood and they should be able to check it remotely. It's quite rare that it's the box. See the following post on that topic:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

I've Been Here Awhile
Posts: 2

Re: Nextbox 3 won't boot up

Thanks! They're showing a lot of outages in Brampton and Mississauga, so it might very well be weather related. I'll try again later tonight.

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Moderator
Posts: 404

Re: Nextbox 3 won't boot up

Hi @kt26,

 

Thank you for your post and Welcome to the Community Smiley Happy.

 

Are you still experiencing issues with your Nextbox 3.0? Were you able to successfully reboot the box?

 

Please keep us posted.

 

 

 

RogersZia

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