I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...
Checked my system today and card has stopped recording. Tried to delete files off card from console and gave me error message.... Told me to insert a new card. But card was brand new like three months ago. Help!!!!!
Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slow...
Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...
I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue? ***Edite...
Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...
Hello,I really hope you can help me. My home came prewired for a security system. I originally had ADT install and monitor my system. ADT installed their Safewatch Pro 3000 EN system which is the same as a Honeywell Vista 20p.I eventually canceled my...
I have the R.S.M. Automate package and have it set to send notifications as well as video clips to my Gmail account every time my door is opened. I quickly noticed that these emails where being sent from Notifications@smarthome.rogers.com and they ar...
I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter...
I am currently using 2 cameras - front and back doors. I need to record 24/7 (whether short clips or full videos) I have a Class 10 SD card inserted into the Hub The app allows me to setup rule (motion sense on front camera) and record on the app (1...
Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for two years and it worked perfectly before. I have tried clearing both ...
Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions? *** ...
HiWe have started living in a new house for a few years now. The previous owner had smart home monitoring installed earlier.I was told that it is being misused where they could view our family privacy.How do I completely disable the smart home monito...
I am planning to cancel Smart Home Monitoring service and replace with a DIY system. I own all the equipment installed by Rogers, including the console and the sensors. What would I need to do to repurpose the system and add my own devices such as a ...
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log? **Labels Added**
How can an upgrad really be an upgrade to the security system when the addition of 24 hour recording requires customers to purchase new cameras to accomadate this feature? At 170 a piece I have 3 that in less then to years need to be updated. ROGERED...
I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up. Connect to the various cameras, etc... I came across articles for Google Assistant, but nothing on Alexa. ***EDITED LABELS***
Hi I hope someone can help because so far Rogers Support cannot. I plugged in a Sercomm SZ-ESW01 small appliance module. Followed the installation guide and it shows up in Touchpad. I can turn on and off a lamp or my coffee maker through the touch...
This happens fairly often, in the middle of the night typical 4-5am in that time frame will disarm and all of the keypads beep as they system is disarmed. It will then re-arm itself a few minutes later. Now to awaken to this is not fun as you think s...
Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added? **Labels Added**