Smart Home Monitoring
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worst service all around

to speak to someobe it takes half a days work then either phone gets cut off or they send you a refence number and the matter is still never resolved i been dealing with my issue since December   **Labels Added**    

vee1905 by I've been around
  • 453 Views
  • 1 replies
  • 0 likes

Resolved! SHM app, save video clip

Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...

Missing “Add Device” button missing

Hey, I am looking to add a new Sengled lightbulb through the mobile app and  under “Manage Devices” the only option is to edit the already installed devices.  Any suggestion?  I have also tried adding the light through the touchpad with no luck.     ...

SClare by I've been here awhile
  • 1188 Views
  • 5 replies
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Home Automation

Is there any plan (or maybe it's available and I totally missed it) to have the ability to incorporate SHM with other home automation platforms such Home Assistant, Google or Alexa.  I'd like to setup routines such as arming the system if conditions ...

kimmal by I plan to stick around
  • 729 Views
  • 4 replies
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Smart Home Monitoring - Camera Continuous Recording

I have has this for a few months now, and I purchased an SD card so that I could record and store video 24x7.  My understanding from the technician is that the card would overwrite when full.  I am having problems with this feature.  My card seems to...

Daver99 by I plan to stick around
  • 15643 Views
  • 38 replies
  • 0 likes

Home monitoring

Super unhappy with smart home monitoring.I had the service for approx 6 yearsWe sold our house and downsized to a condo therefore not needing the serviceWe did a TOR (transfer of responsibility) on Nov. 8th 2022First the agent did not do it correctly...

Smart Home Monitoring Recording

Honestly I have had the monitoring set up now for 3 months and it has to be the worst security system in the market…The cameras are just awful, I had the sensitivity on high and would end up with endless videos of leaves blowing my plants lightly, bu...

Fredrock by I've been here awhile
  • 542 Views
  • 1 replies
  • 0 likes

Resolved! Regular or Micro SD Chip

How do I know if my touchpad takes a regular or micro SD chip?  It's model No. TCA301ROG1.   Thanks, Amy   **Labels Added**    

AmyJ by I've been here awhile
  • 811 Views
  • 2 replies
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Resolved! How to add device that was removed

ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted?   *** Edited Labels ***

dfolco1 by I've been here awhile
  • 779 Views
  • 2 replies
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Resolved! How to get an Update on False Alarm Investigation?

I have called several times and spent several hours discussing charges to my account for false alarms that were not false. I was last told claims had been opened for investigation and, again, someone would be in touch with me to discuss. That was a f...

hmcwilli by I've been around
  • 633 Views
  • 1 replies
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Media control symbols - Smart Home

While viewing recorded videos, media control symbols are not either disappearing or moving below the footage as advised by representative in AppStore reviews section.My OS and app versions are up to date. Am using IPhone 11 promax.     ***Added Label...

Custom actions won't save

I'm trying to set up custom actions/rules for an alarm condition and I get all the way to the end and I just get a failed to save message.  Could it be that you can't have more than one of these?  There's one built in that I can't edit nor delete.   ...

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Resolved! Cannot reach Smart Home customer service

After a technician visit earlier this week, he advised me to contact customer service and order a replacement sensor, as the technicians are not provided with those.  For 3 days I'm trying to reach the smart home customer service. The system routed m...

Rogy by I've been around
  • 561 Views
  • 1 replies
  • 0 likes

No easy way to delete camera motion recordings

I have 4 cameras installed. The motion detection recordings are stored in the cloud for 30 days. When the quota gets full, the system stops recording - a huge security lapse!I have to manually delete each video recording for 30 days for each camera (...

nasirm12 by I've been here awhile
  • 1624 Views
  • 4 replies
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Resolved! Compatible equipment

Can anyone tell me if there are options to use equipment from another provider eg I have TELUS cameras is there away to use those with the Rogers smart home monitoring

Resolved! Smart Home Monitoring Help-new router

I purchased the TP Link Ax5400 and now I can't seem to connect to my Smart Home Monitoring through the app. I get a error Communication Failure.  How to resolve this? *Added Labels*  

tester2013 by I plan to stick around
  • 1203 Views
  • 5 replies
  • 0 likes

Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've been here awhile
  • 8502 Views
  • 14 replies
  • 1 likes