Smart Home Monitoring - error connecting to server

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I'm Here A Lot
Posts: 7

Smart Home Monitoring - error connecting to server

I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.

 

 

 

 

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I've Been Here Awhile
Posts: 2

Re: Smart Home Monitoring - error connecting to server

I have same error as well, glad it's just not me.

This really reduces my confidence in the Rogers security system since it seems like system wide issues.
I'm a Trusted Advisor
Posts: 31,387

Re: Smart Home Monitoring - error connecting to server

Hello @sg232 @teknowiz

This could be the answer why. I got this text a couple day ago..

" Rogers service message: As part of our ongoing improvements to your Rogers Smart Home Monitoring service, we will be updating the software on your Touchpad with new features, security updates and bug fixes. Specifically, new enhancements to our popular free 24x7 Video recording feature that allows you to continuously record one HD camera 24 hours/day for 7 days. This update will automatically occur in the next two weeks at an idle time when your system is DIS-Armed. The upgrade takes approximately 5-10 minutes, and your system will be unavailable for use during this time. We apologize for any inconvenience this may cause, and thank you for being a Smart Home Monitoring customer. "
I've Been Here Awhile
Posts: 2

Re: Smart Home Monitoring - error connecting to server

Thanks for the info. I never got this text and issue started while system was armed so not sure is it was due to the update. Touchpad was responsive, just not able to use smartphone app to login.

Issue seems fixed now.
I'm Here A Lot
Posts: 7

Re: Smart Home Monitoring - error connecting to server

Thanks for the update. Issue got fixed last night. 

I've Been Around
Posts: 1

Re: Smart Home Monitoring - error connecting to server

This does not explain why I can log in on my iPad but I only get the error on my iphone. 

Moderator
Moderator
Posts: 293

Re: Smart Home Monitoring - error connecting to server

Hello @dcq5,

 

Thank you for your post and welcome to the Rogers Community Forums!

 

It's quite strange that the Smart Home Monitoring App works fine on your iPad but not on your iPhone. Was there an update done to either the App or the iOS on your iPhone recently? Can you confirm the version of the App on your iPad versus on the iPhone?

 

We may need to escalate a Ticket to our Network Engineers to see what could be causing this. Keep us posted on the answers to the questions above and we can do our best to troubleshoot this for you.

 

We look forward to your response!

 

RogersTony 

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