Rogers Community Forums Blog

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 

Hey Community,


After several days of steady rain and melting snow, parts of Quebec, Ontario, British Columbia and the Atlantic provinces are being impacted or threatened by damaging floods.


Our thoughts are with all those who are affected by the flooding during this time.


There’s a quick and easy way to help with a donation to the Canadian Red Cross:

  • Text FLOODS to 30333 to donate $10 that will go toward the national fundraising appeal; or
  • Text SECOURSQC to 30333 to donate $10 that will specifically go toward the Quebec fundraising appeal

Rogers, on behalf of all our brands, including Quebec-based Fido, will be making a donation of $50,000 to the Canadian Red Cross in support of relief efforts in Quebec, the National Capital Region and other areas of the country. Many of our employees in or near the affected areas have already been pitching in and we’re supporting them to do more to help, on top of the paid day off they get each year to assist their communities.


Rogers is setting up charging stations at Rogers retail store locations in the Pointe-Claire area and in Gatineau to help flood victims and volunteers stay connected.


Rogers retail locations participating:

  • Rogers – Fairview Pointe-Claire: 6815 Trans Canada Highway, Pointe-Claire
  • Rogers – Promenades Gatineau: 1100 Boul Maloney Ouest, Les Promenades l’Outaouais, Gatineau

If you are in these areas, we welcome everyone to stop by and plug in.



To enhance customer security, Yahoo! introduced two changes to its mail service.

If you’re a Rogers Yahoo! email account holder, read on to find out:

  • How these changes might affect your ability to access Rogers Yahoo! email from your preferred third-party program (e.g. Microsoft Outlook/Apple Mail/Mozilla Thunderbird).
  • Troubleshooting steps for customers experiencing sign in difficulties due to Yahoo!’s May 2017 security updates.

What’s changed?

Two changes to enhance your email security:

  • Encryption: Yahoo! has updated its IMAP email server’s SSL certificate.
  • Authentication: To sign in to the Yahoo! email server from your preferred email program, you’ll now need to enter your full email address (i.e. in the User Name field.

Why is Yahoo! updating its IMAP server’s SSL certificate?

The SSL certificate is being updated to enhance your security.


How might these changes affect me, and what should I do if they do?

Most Rogers Yahoo! email users will see no change.

But if you’re using an older email program:

  1. You may be asked to accept the new SSL certificate.
  2. And/or, you may be prompted to update your sign in credentials.

Here’s what to do in both cases:

If you get an SSL certificate warning asking you to accept the new certificate:

  1. Accept the request.
  2. Consider updating your email program because it is no longer receiving SSL updates from its software provider.

If your email program reports that it can’t sign in:

  1. Open its settings or preferences (steps vary based on program and operating system).
  2. Re-enter your full email address (e.g. in the User Name field.

What happens if I don’t accept the Yahoo! IMAP server’s new SSL certificate?

You will no longer be able to send and receive emails through your email program.

As an alternative, you can check your email by signing in to Rogers Yahoo! webmail.


What is an SSL certificate?

SSL (Secure Sockets Layer) is a security technology that creates an encrypted link between a web server (e.g. Yahoo’s email server) and a client (i.e. your email program).

Organizations like Yahoo! and Rogers install SSL certificates on their companies’ servers to ensure secure connections.


What’s an IMAP server?

IMAP stands for Internet Message Access Protocol. As its name implies, IMAP is a system for accessing email stored on a server (e.g. Yahoo’s email server) from a client (i.e. your email program). IMAP and POP3 are the two most commonly used systems for retrieving emails.



To learn more about your Rogers Yahoo! Email Setting, please check out this How To Guide.