To enhance customer security, Yahoo! introduced two changes to its mail service.
If you’re a Rogers Yahoo! email account holder, read on to find out:
How these changes might affect your ability to access Rogers Yahoo! email from your preferred third-party program (e.g. Microsoft Outlook/Apple Mail/Mozilla Thunderbird).
Troubleshooting steps for customers experiencing sign in difficulties due to Yahoo!’s May 2017 security updates.
Two changes to enhance your email security:
Encryption: Yahoo! has updated its IMAP email server’s SSL certificate.
Authentication: To sign in to the Yahoo! email server from your preferred email program, you’ll now need to enter your full email address (i.e. FirstnameLastname@rogers.com) in the User Name field.
Why is Yahoo! updating its IMAP server’s SSL certificate?
The SSL certificate is being updated to enhance your security.
How might these changes affect me, and what should I do if they do?
Most Rogers Yahoo! email users will see no change.
But if you’re using an older email program:
You may be asked to accept the new SSL certificate.
And/or, you may be prompted to update your sign in credentials.
Here’s what to do in both cases:
If you get an SSL certificate warning asking you to accept the new certificate:
Accept the request.
Consider updating your email program because it is no longer receiving SSL updates from its software provider.
If your email program reports that it can’t sign in:
Open its settings or preferences (steps vary based on program and operating system).
Re-enter your full email address (e.g. FirstnameLastname@Rogers.com) in the User Name field.
What happens if I don’t accept the Yahoo! IMAP server’s new SSL certificate?
You will no longer be able to send and receive emails through your email program.
As an alternative, you can check your email by signing in to Rogers Yahoo! webmail.
What is an SSL certificate?
SSL (Secure Sockets Layer) is a security technology that creates an encrypted link between a web server (e.g. Yahoo’s email server) and a client (i.e. your email program).
Organizations like Yahoo! and Rogers install SSL certificates on their companies’ servers to ensure secure connections.
What’s an IMAP server?
IMAP stands for Internet Message Access Protocol. As its name implies, IMAP is a system for accessing email stored on a server (e.g. Yahoo’s email server) from a client (i.e. your email program). IMAP and POP3 are the two most commonly used systems for retrieving emails.
To learn more about your Rogers Yahoo! Email Setting, please check out this How To Guide.