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Moderator
Moderator
2 weeks ago

 

Hey Community,

 

Over the years, a lot of you asked for an easier way to update your marketing permissions. You spoke, we listened!

 

Since October 4, 2017, users who wish to opt-out of email and SMS marketing messages can unsubscribe themselves right from rogers.com!

 

You can now opt-out of receiving email and SMS communication from Rogers directly from our website. To perform this transaction, please follow the steps below:

 

1. First of all, go to https://www.rogers.com/consumer/unsubscribe.

 

unsuscribe.png

 

2. Enter your email address or mobile number and click UNSUBSCRIBE.

 

3. A success message will appear letting you know that you’ve successfully completed the opt-out process. Click Done to exit the screen.

 

done.png

 

Please note that it can take up to 10 calendar days to be added to the Internal Do Not Call List. This means that in the meantime, you might still be contacted.

 

  • Registering to the Internal Do Not Call List opts you out of SMS and email communication to you mobile number or email address. This will also automatically unsubscribe you from direct mail and telemarketing communication.
  • When you register, you won’t receive telemarketing communications for 3 years and 31 days from the day of your request. You’ll be permanently opted out of SMS and email communication.
  • After opting out, you won’t receive any promotional communications, any marketing messages or notifications when you are close to the end of your term. You may still get:
    • Service impacting and renewal messages about services and offers that are expiring
    • Automated messages like order confirmations and usage alerts
    • Informative messages

 

Your account isn’t unsubscribed from receiving communication, only your email address or mobile number is.

If you update your email address to a new one or change your mobile number, you’ll need to register the new information to the Do Not Call List as well.

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