Pay as You Go™
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Resolved! PAYGO Suspicious Charges

I have been out of the country for 4 months and just returned. While away I had a local land line so my PAYGO phone was switched off but the sim still installed. On the 18 January 2023 I decided to get a Barbados FLOW sim and install it in my PAYGO p...

bg47 by I plan to stick around
  • 677 Views
  • 2 replies
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Resolved! Why does rogers hate pay as you go?

For the past few years I have been bombarded with annoying texts to upgrade from my cheap perfect plan I was very satisfied with. They ended up increasing the prices by about 30% without informing me/asking for consent. All cool, I get that it's a pu...

Resolved! Prepaid Phone

I have a prepaid phone that my wife uses and I have it on a annual renewal. I want to link it to my rogers account but I require an account number for the prepaid phone and I can not locate one. I pay it over the phone and have never seen an account ...

password by I plan to stick around
  • 698 Views
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Resolved! Does Rogers still have support communication via email?

A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email. Coz I am out of Canada in different time zone, not really convenient to talk over the phone.   But recently, seems I missed 2 calls from Rogers....

HowardL by I plan to stick around
  • 1080 Views
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prepaid (pay as you go) call/billing history

I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...

Credit Card Required for Top Up

Hi there,   I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...

HowardL by I plan to stick around
  • 758 Views
  • 2 replies
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PAYGO recharge issues

Please kindly help. I'm currently out of Canada. I have been trying to load credit into my PAYGO phone through a PAYGO recharge voucher as I usually do, using *611, but phone message continuously says the " *611 dialed, is not Valid". Please help, ne...

Resolved! Rogers outage compensation for PayGo customers

I'm seeing a lot of Rogers customers now reporting receiving compensation equivalent to 5 days service on their bills. But how will PayGo customers be compensated  and when? There are several different prepaid plans. I have a grandfathered "Talk Anyt...

OLDYELLR by I'm a senior advisor
  • 3270 Views
  • 12 replies
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PAYGO Rate Increase

We were grandfathered on a "By the Minute - All Day" plan.  Starting 2020/10/14, the rates increased. Old rates  1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates  all calls 0.60/minute, SMS 0.60/message That's an incr...

xxyyz by I've been here awhile
  • 4317 Views
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Data add ons

I have a grandfathered talk and text plan which I prepay once a year. Can I add a monthly or yearly data plan or any data plan? Thanks.     ***Edited Labels***

Jarlan by I've been here awhile
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Rogers went down

So we had no service for 24 hours just like those who have monthly bills   How will Rogers compensate us?   Will we have an extra day added to our expiry date?   Cash added to our accounts?   Or we just be ignored?     ***Edited Labels***

fiona59 by I plan to stick around
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Resolved! How to remove Data Add-on? (PayAsYouGo)

Hi there,Since Rogers has stopped online functions such as top up, view history, I cannot change / remove the PayAsYouGo Data plan as well.I am currently outside US/Canada, and called 1-800-575-9090, then:Main menu (voice) > press 3 > press 2 > enter...

HowardL by I plan to stick around
  • 1239 Views
  • 6 replies
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Resolved! $12 Talk and Text plan ????

I have just been charged $12 for my $10 talk and Text plan. I can't find any information on $12 plans! Is this simply an increase to my $10 plan with no servie changes?        ***Edited Labels***

Bill2341 by I've been here awhile
  • 5459 Views
  • 7 replies
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Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've been around
  • 969 Views
  • 1 replies
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Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a senior advisor
  • 9151 Views
  • 9 replies
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Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've been here awhile
  • 2174 Views
  • 4 replies
  • 0 likes