MyRogers & Rogers Apps
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Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 150 Views
  • 3 replies
  • 0 likes

Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 2605 Views
  • 14 replies
  • 4 likes

MYROGERS app will not open

Tried to log 3 times and an error noting something went wrong.    I checked the password each time.    I also see there is some problem with channels on my tv not working this morning.      What is going on with Rogers/Shaw?

Geo14 by I've been around
  • 286 Views
  • 7 replies
  • 0 likes

Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been here awhile
  • 267 Views
  • 4 replies
  • 1 likes

Cannot View Sportsnet Plus Content

Anyone else been having issues with sportsnet plus saying you aren’t subscribed to any content? It’s been over a week now where I log in via my TV provider (Rogers) where I am subscribed to all sportsnet channels, but the app is saying otherwise.    ...

jmmelo92 by I've been here awhile
  • 182 Views
  • 3 replies
  • 0 likes

iPad App Logs Out

I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on?       ***Edited Labels***

Resolved! My Rogers App wont allow login

the app won't let me log in. It continually sends me to a new captcha, even when I get all correct. I have to log on on a browser. Reading the other reviews, this is a problem for many! I have a Samsung S22+ I rebooted the phone and I also have CClea...

R_Ainbinder by I've been here awhile
  • 735 Views
  • 6 replies
  • 0 likes

HomeConnect App Login Loop

We just recently switch over to rogers home services from Telus. We were told we needed the homeconnect App to setup our services. Downloaded the app, tried to login and continue to get the login loop. I've tried uninstalling, delete cache/data and w...

Mattman1991 by I've been here awhile
  • 194 Views
  • 3 replies
  • 0 likes

Resolved! MyRogers Internet Usage Missing Data

When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12.  I can see previous data, et...

57 by Resident Expert
  • 8365 Views
  • 70 replies
  • 0 likes

Crave App Captcha Issue

Just got Crave subscription through Rogers. Downloaded the Crave app on my phone and tried to sign in using the Rogers TV Provider. I can't get past the Captcha.  After clicking the verify button on the Captcha it just returns to the 'I am Not a Robo...

peterk by I've been around
  • 112 Views
  • 1 replies
  • 0 likes

Biometrics

Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and typ...