Wireless Data Management - Business Accounts

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I've Been Here Awhile
Posts: 2

Wireless Data Management - Business Accounts

Is this available on the business account? Was told it was so I registered 5 lines. 4 days later not available on my rogers or app.

 

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Moderator
Moderator
Posts: 624

Re: Wireless Data Management - Business Accounts

Hi @crazyea

 

Welcome to the Community Forums and thank you for posting! Smiley Happy

 

Being able to manage your data is definitely a helpful feature!

 

What type of business account do you have? Corporate plan? or Company plan?

 

The availability varies depending on the account type.

 

RogersPrasana

I've Been Here Awhile
Posts: 2

Re: Wireless Data Management - Business Accounts

Small business. 5 lines.

Moderator
Moderator
Posts: 624

Re: Wireless Data Management - Business Accounts

@crazyea

 

Unfortunately your type of account does not currently have the Data Manager option available.

 

RogersPrasana

 

 

I'm Here A Lot
Posts: 5

Re: Wireless Data Management - Business Accounts

Hi, are you suggesting there is a management tool for corporate accounts? I just asked my account manager this week and was told it’s only available for consumers. Can you explain if there is an option? Thanks .
Moderator
Moderator
Posts: 269

Re: Wireless Data Management - Business Accounts

Hello @tekguy,

 

I know how important it is to be able to manage your data effectively across all your devices to avoid incurring data overage fees.

 

At the moment the Data Manager functionality is only available for Residential customers. Business customers can go online to view their data usage via the Business Self Serve portal. I am hoping in the future that this functionality will be built into the Business Self Serve portal as it is a really handy tool!

 

As of now, we have not been made aware of any dates but once there is news available we will keep you posted.

 

I hope this helps!

 

RogersTony

 

 

I've Been Here Awhile
Posts: 2

Re: Wireless Data Management - Business Accounts

Hi, I was also told by a Business Care specialist that I could manage the data online for all lines associated to my account. I have since learned this is not available and today was instructed that I could download a Data Manager app (non-Rogers) to all phones to monitor and be alerted to the usage. This isn't what we want. As account owners, small or large business we would like to be able to manage the data and cap it if necessary.

 

Also, the Rogers Data Alert text is sent to all lines when the shared data reaches an overage state and all lines are given the option to reply "Go" to restore data access. Really, the owner or account manager should be the only one to have the ability to restore or increase data availability.

 

Finally, I was told on chat today that work is being done to make a Data Manager available to Small Business accounts. Please let us know if this will be coming soon.

 

Thank you.

Moderator
Moderator
Posts: 624

Re: Wireless Data Management - Business Accounts

Hi @MagsMaggie

 

Welcome to the Community Forums! Smiley Happy

 

I know Data Manager is a great feature to ensure there are no overages on the account. If/when Data Manager becomes available we will definitely update the Community.

 

Stay tuned!

 

 

RogersPrasana

I've Been Here Awhile
Posts: 2

Re: Wireless Data Management - Business Accounts

Hi There,

 

Has there been any update to this - i.e.: managing data for Rogers Small Business customers vs. only the residential customers??

 

Please advise.

 

Thank you.

Moderator
Moderator
Posts: 514

Re: Wireless Data Management - Business Accounts

Good evening @Zach4,

 

Welcome to the Community and thank you for your post.

 

At this time there are no changes to the current set up Robot Happy! I know this isn't the answer you were looking for, but rest assured we will update the Community if there are any changes in the future.

 

Stay tuned!

 

 

 

 

 

RogersZia

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