Home monitoring camera

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I'm Here A Lot
Posts: 7

Home monitoring camera

Hello
I just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The technician but an extender but still having problems. Any suggestion pls? The camera not working is a deal breaker

 

 

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Resident Expert
Resident Expert
Posts: 31,029

Re: Home monitoring camera

Hello @bashbound

How far is the router they give u for the smart home monitoring from the actual router u have it hooked up to. Also did you call Rogers Smart Home Monitoring tech support to see if they could fix it on their end?


Resident Expert
Resident Expert
Posts: 13,225

Re: Home monitoring camera

That would be my guess.  My camera currently is at pretty much the oposite side of the house.. so FAR from the signal source.. and can take a good 30 seconds to connect somtimes.

The closer to the signal the better.

May be something you need to get a tech out to re-work/organize things so it gets a better signal.



Resident Expert
Resident Expert
Posts: 31,029

Re: Home monitoring camera

Hello @Gdkitty

That is correct. My camera buffers only for 2-3 seconds and it works. Also one thing I want to add. Do not leave the camera app open on the touchpad. This can affect the camera buffering times and it can take a longer time for the camera to register.

I got a Canary Camera and to be honest I am liking it more due to it having audio and 1080p with full wide range live streaming.


Resident Expert
Resident Expert
Posts: 13,225

Re: Home monitoring camera

I have the latest rogers camera.  The 1080p indoor one.
Its a pretty clear picture.
No audio though.  

 

Really the big advantage is the chaing of events (like take video after an un arm event, etc)

 

 



I'm Here A Lot
Posts: 7

Re: Home monitoring camera

Yes thanks for your feedback. Rogers came back and relocated the extender in the garage. So its closer to camera and also used hard wire. Still its very flaky. Fraustrating to say the list. I will give it till end of buyers remorse, before i consider going to ADT.

Resident Expert
Resident Expert
Posts: 31,029

Re: Home monitoring camera

Hello @bashbound

No camera will be true live. Even my Canary Camera has a few seconds difference. Every single security system and camera setup will have few second lag. My ADT at my parents have the same issue.

The only difference i see with Rogers one is the little extender aka modem which u need to have near the camera to work well which in my mind that shouldn't be like that.


Resident Expert
Resident Expert
Posts: 31,029

Re: Home monitoring camera

Hello @Gdkitty

Weird I have the iCamera2 and i was told that this one is 720P. My Canary Camera shows better imagining on 1080P.

EDIT. Checked again and there is no new camera from Rogers which does 1080p. It's only 720p which is the iCamera2. Checked the manufacturer as well and it's 720p only.


Resident Expert
Resident Expert
Posts: 13,225

Re: Home monitoring camera

Sorry, you are correct.. its 720p.
Not sure where i thought i read 1080.

Though, it is pretty darn clear though.

Really i guess all depends on WHERE you have it, etc.
At a WIDER distance. (further back in a room, etc to get a LARGER area.. 1080p will give you the higher rez at the further distance.

Vs like where i plan to finally put mine (need to drill a hole to run the wire) in the front hall, your looking at a 5ft distance, you dont really need that much more.

(i am looking to get one for the OUTSIDE to point at the driveway.. that is one place i may want 1080p.)



Resident Expert
Resident Expert
Posts: 31,029

Re: Home monitoring camera

Hello @Gdkitty

It is pretty clear but still has many pixels on it as a 720p compared to my 1080P Canary Camera. Either way it's still great. I got the 64GB memory card and works well with recording.

The outside one is great but not paying $200 for it. It should be in a package included I find better. Either eay


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