Unfortunately it has not been solved even 2 months later. I've been told theyre working on it but its clear now it will never be fixed. If I want to change my password I have to sign out and select forgot password even though I already know it, or I have to contact customer service, pretty lame.
Ok I lost my laptop, and am also trying to change my online passwords.
And voila... the system is down and the live agent can't do anything about it.
If my personal information gets compromised, I need to seek for some legal advice against Rogers.
Good afternoon @mrflow3r,
Alternately, if that does not work for you, I would love to provide you with further assistance in regards to this matter!
Since the password reset requires access to your account, the @CommunityHelps team will have the ability to reach out to you via Private Message.
We will be getting in touch with you via PM as soon as possible so we can make all the necessary verifications.
I am confident we will have the ability to resolve this situation.
Look out for the message in your inbox!
Clicked on Customerhelp link and found the moderator at the other end is "retired". Not very helpful. I just need to find out what my existing password is as the one I have written down doesn't seem to work.