Bill after wireless service cancelation

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Posts: 1

Bill after wireless service cancelation

I ordered wireless service cancellation on March 1st, 2018 because of my relocation to the US. To my surprise, Rogers sent me $124.30 bill yesterday for Apr 10 - May 09.

 

This is either 1) fraud to take my money for service not provided, or 2) incompetence to do such a simple task as account cancellation, i.e. it has never been truly cancelled in the first place. Or both.

 

--------------------------------------------------------------------------------------------------------------------------------------

Date: February 20, 2018
Account number: X-XXXX-XXXX
Date: February 20, 2018
Account number: X-XXXX-XXXX
Your wireless service has been cancelled.
Hello ,
This email confirms that wireless service has been cancelled.
 
Account Update 
 
 
Service disconnection date: March 01, 2018; March 01, 2018
You can expect the final wireless bill from Rogers on the regular billing date, after the service disconnection date indicated above. Plus, access to MyRogers will be available for up to 12 months from the service disconnection date.

 

***EDITED LABELS***

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Moderator
Posts: 767

Re: Bill after wireless service cancelation

Good morning @_Konstantin_!

 

Welcome to our Community!

 

I understand it's disconcerting to receive a bill for cancelled services, so please allow us to look into this matter for you. If for any reason the cancellation wasn't put through as requested, we can resolve the matter for you.

 

Please PM us @CommunityHelps to receive our assistance. If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535

 

Regards,

RogersCorey

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