Internet mobile ZTE failings, answer from Rogers, get a new mobile device?

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I've Been Around
Posts: 1

Internet mobile ZTE failings, answer from Rogers, get a new mobile device?

 Was told after many years of working alright that my recent connection problems have to do with my rocket stick & not their service. Is this true? Or is Rogers & other tech companies, etc, just trying to get me to upgrade to spend my hard earned money on them when in truth it doesn't have to be that way at all? 

 

 

 

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Posts: 359

Re: Internet mobile ZTE failings, answer from Rogers, get a new mobile device?

Hello and welcome to the Rogers Community Forums @Wanting2know Robot Happy!

 

I realize the experience gets a little challenging with the older devices. What device do you currently have and how long have you had it for? 

 

Could you please elaborate a little on what connection issues you are experiencing? Just need a little bit more information to assist you further.

 

 

 

 

RogersZia

I've Been Here Awhile
Posts: 2

Re: Internet mobile ZTE failings, answer from Rogers, get a new mobile device?

I, too, have had a similar experience.  Our Hub (LTE Rocket™ Hub - ZTE MF28B) was working well until a couple of months ago when suddenly became unable to use my iPad for Facetime, and our internet speeds on our computers dropped by half!  I have done everything suggested by Rogers, including getting a new SIM card, but the problems continue.  Do I need to get a new Hub (which I don't mind if it works), or is there an issue with the Rogers network that would make upgrading a waste of time and money?

I've Been Around
Posts: 1

Re: Internet mobile ZTE failings, answer from Rogers, get a new mobile device?

I think you need to get a new Hub.

I've Been Here Awhile
Posts: 2

Re: Internet mobile ZTE failings, answer from Rogers, get a new mobile device?

I am inclined to agree, but I hate the thought of spending all that money only to find it still dos not work!

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