I didn't buy a SmartDrive, why does the email say I did?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 2

I didn't buy a SmartDrive, why does the email say I did?

I just received an email stating about this Smart Drive thing:

 

"Now that you've received your Rogers Smart DriveTM device.."

 

BUT, I didn't buy one, and I don't even have an active Rogers account (when I try to login to my profile it keeps asking me to associate it with a Rogers account).

 

Is this an error or did someone use my email address to sign up for service? 

 

**Added Labels**

Solved! Go to Solution.
I've Been Around
Posts: 1

Re: I didn't buy a SmartDrive, why does the email say I did?

I got the same email. I have an active account, but didn't sign up for smart drive. Tried getting in touch with Rogers, I guess they are busy, can't get through!
I've Been Here Awhile
Posts: 2

Re: I didn't buy a SmartDrive, why does the email say I did?

Ok thanks, glad to know it's not just me.
I'm Here A Lot
Posts: 6

Re: I didn't buy a SmartDrive, why does the email say I did?

Same here. I sent a complaint to their executive. Support says an hour wait. Ridiculous. I am a long-time Apple customer, and NEVER EVER have to wait that long for support. They are one of the biggest and most successful companies in the world. They have ZERO respect for their customers time.

 

 

I've Been Around
Posts: 1

Re: I didn't buy a SmartDrive, why does the email say I did?

 I got the same stupid email.... did not choose a smart drive.  Just the thought of calling a Rogers makes me shudder and reach for the wine bottle 

I'm Here A Lot
Posts: 5

Re: I didn't buy a SmartDrive, why does the email say I did?

I have received the same email. Chatted with Rogers via the website. He gave me this : "I had a lot of customers chat today with the exact same issue. but it may still be worth contacting our smart drive department at 1-844-896-5223 and our fraud department at 1-800-588-6718". Called the fraud department while chatting. He told me I had to get the agent to open a fraud case. He didn't. So I'm forever on hold with the smart drive department. They've hold music is peppered with "use our online support...." messages, even though this department doesn't have any of that. Went to Facebook, lots of people there, same problem. What amazes me is that they have a CEO that's pushing Customer Service, but there's NO ownership, no notice to customers... to make matters worse, it's the Rogers customers that are left hunting and digging around... So my evening has been shot to heck by this e-mail. 

I've Been Here Awhile
Posts: 2

Re: I didn't buy a SmartDrive, why does the email say I did?

I received this same email..... Tried contacting their "Live Chat" said there is no operators available. Tried FB messanger... no response... Tried Twitter @RogersHelps. Same thing... no dice. Called, I've been on hold for over half an hour. Very odd

 

I've Been Here Awhile
Posts: 2

Re: I didn't buy a SmartDrive, why does the email say I did?

I just got same email. I’m an active Rogers user, but never signed up for smart drive...
Perhaps if someone can get through and talk to a human being, they can enlighten us?
Resident Expert
Resident Expert
Posts: 30,945

Re: I didn't buy a SmartDrive, why does the email say I did?

Hey guys.

Count me in. I contacted a manager that I speak to and I was told this is a system glitch going around. He said just to ignore it. The system glitches out and sent out a mass email to everyone regarding this.

No one is on anyone's account and it's not fraud.


I've Been Here Awhile
Posts: 2

Re: I didn't buy a SmartDrive, why does the email say I did?

Jesus Christ! Tried calling smartdrive department. 45min-1hr wait time!? They are out of their mind!
What's New
WWE: Survivor Series LIVE
Sunday November 19, 2017
LIVE: 8:00 PM ET
PPV Channels: 348 (HD) | 350 (SD)
Price: $54.99
WWE Network Channel: 512 | 398 (Atl)
Price: $12.99
Full Details

WWE Superstars will compete under one roof with one mission in mind, survival! Don’t miss Roman Reigns, AJ Styles, Kevin Owens, Alexa Bliss, Charlotte and all your favorites collide. Live on Sportsnet pay-per-view or on the WWE Network, channel 512 (Ontario)/398 (Atlantic).

Topic Stats