Hi,Looking for advice on how to get the proper team to look at this (since first level tech support, during multiple calls and chat sessions over the years always simply act as a “road block”).Modem: Technicolor CGM4981COM in bridge modeStarting a we...
I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...
I have an older smart home alarm system (HAI Omni2e) for which I need to do port forwarding in order to work. It is connected via ethernet cable but not showing up as connected device. I created a reserved IP and included the IP and MAC of the device...
Hi guys,I have a Nokia modem connected to the xb8 in port 4. But I want 2.5gb going to my switch. What is the best set up? Should I connect the switch directly to the Nokia or move the Nokia connection on the xb8 to another port and use port4 for my ...
Hi, we switched back to Rogers yesterday from Bell and we last had Rogers for Ignite Internet in June or July 2023, so not terribly long ago. However, now I can't connect my Microsoft Surface 3 to the WiFi. I tried the band steering trick and turned ...
This is the second major service outage in past two weeks. What is going on? At this point i want a crefit on my bill! ***Edited Labels***
Unfortunately, This has been an issue for years. Usually results in me having to call numerous times to tech support and spending hours of my time reexplaining the issue. I am on 1.5gps down and 50gps up service. I do online streaming of various bu...
I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...
my desk top computer is connected by cable to the modem. when i check connections it states it on hold for 30 min. how do i turn off that hold or delay ***Edited Labels***
MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem Hi, Here is some basic info on my set up: Modem: Hitron CODA-4582UInternet package: Ignite Gigabit Device with issue: Chamberlain MyQ Internet Gateway Additional ro...
We had a good run, but now the trouble has started back up in our neighbourhood again! Multiple households experiencing this, so it means again the signal was allowed by main to drop below 32. It's very frustrating trying to watch anything on TV or t...
Hey! I just recently got a Asus router, I want to use it as my main Wifi connection. I want to turn off the wifi on the XB8 so no one can log into it if they get the password (also I hope that disabling this will allow all wifi strength to go to the ...
Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised. @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...
Rogers sent me a 5G wireless modem which is unusable because Rogers provides no manuals and no technical support for it either in the box or on-line. Rogers has also failed over the course of a week to connect me with a technical resource to help me ...
I see on in my ignite gateway menu, an option to put the modem into bridge mode. I was talking to technical support earlier through chat and they told me they don't have the authorization to give me the PPPOE username and password. I'm trying to put ...
I have a very weird problem and am looking for any feedback. At 3:25 pm everyday my Rogers Modem “Reboots”. After the reboot everything comes back up normally. I have tried all the usual fixes, e.g. rebooting the Ignite TV box, Power rebooting the m...
6 person household, when the modem sees a lot of traffic (especially when a lot of upstream) we see packet loss and just general terribleness. I suspected signal levels, so checked them out; seem bad to me? IndexLock StatusFrequencySNRPower Level...
Hello, I've got 2 devices (3D Printers) that will no longer connect to my wifi. The manufacturer has reviewed log files and they suspect that my router might be filtering the MAC addresses and not allowing the devices to connect. I'm not super tech...
Hello all, I live in New Brunswick (Carlingford to be exact) and do a lot of extremely competitive online gaming for large amounts of money in competitive play. Most recently the game I play is NHL 24. When I connect to the "East" server, I run a...
C:\Windows\System32>tracert www.google.com Tracing route to www.google.com [2607:f8b0:400b:803::2004] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 2607:fea8:55dc:9a00:9604:e3ff:fea2:6203 2 53 ms 22 ms 23 ms 2607:f798:804...
