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Forum Posts

Strange issue with Ignite Internet speeds

Greetings, I just swapped over from Bell to Rogers since bell does not offer anything faster than 100Mbps at my building. I got the Ignite Gigabit plan and did the self install. Technician checked the signal incoming prior to leaving me with the pack...

smarceta by I've been here awhile
  • 1670 Views
  • 4 replies
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Not getting the speeds expected

I have been rogers since last six years. Lst 2 months they have charged me 115 dollars for internet service which was below compitators capability. When i have asked for bill adjustment poor rogers said we do not do it. What a pathatic experince and ...

Hemal by I've been here awhile
  • 590 Views
  • 1 replies
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Ethernet jittering suddenly making online games impossible

This all started about a week ago, or at least that's when I noticed it since that's when had most recently played an online game after a few single player games. This has never happened before then and whenever I play something online my ping will s...

SIP-/ALG on Ignite XB6 Modum - Cisco IP Phone-SPA504G phone

Hello everyone, I have a Cisco IP Phone - SPA504G office phone that was working fine but now it is not. My work consists of telephone consultations from home, so I really would like to get this phone up and running as it has alot of features. Digitco...

slydog1 by I've been here awhile
  • 1198 Views
  • 3 replies
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Lost email address

Nothing on the Rogers pages have been helpful. My email account just doesn't seem to exist anymore. I have tried everything. Who do I contact to help?     ***Edited Labels***

dhaycock by I've been here awhile
  • 973 Views
  • 4 replies
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WiFi Modem Exchange?

How can i exchange my wifi modem Easy Connect 02256, it is not working properly.   Henry   **Labels Added**    

5205162 by I've been around
  • 488 Views
  • 1 replies
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Is Rogers doing fiber upgrades in Kitchener?

Hello, Does anybody know if Rogers is doing fiber upgrades in Kitchener? I have seen Bell doing upgrades in Forest Heights and now they are stringing fiber cable on hydro lines in downtown and east Kitchener. On my walk today I saw fiber construction...

SQUARE7 by I plan to stick around
  • 2168 Views
  • 6 replies
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Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've been here awhile
  • 2234 Views
  • 7 replies
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Resolved! Cannot reach www.ixbt.com website

I use Rogers Cable Gigabit connection. The www.ixbt.com is not reachable for me. It works if I use other connection, but not for Rogers Cable. DNS flush did not help. Does it work for you?     ***Added Labels***

Mike120 by I'm here a lot
  • 834 Views
  • 6 replies
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Internet Speeds & Moving Modem Location

The tech team connects the internet in the basement and say I will get connection all over the house as latest modem with strong connection. The internet speed was supposed to be 500mbps and i get 120 mbps due to the location. Now to move it I have t...

tahmeed by I've been around
  • 456 Views
  • 1 replies
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Fibre Tech Change to your Internet

I just got a call and email from a so called Rogers "consultant". Location: StouffvilleSaying "Rogers Markham PHUB Fibre Upgrade impacting the Internet Connection" and advising that I need to upgrade my plan to accommodate the upgrade. But I already ...

HBjai by I've been here awhile
  • 599 Views
  • 1 replies
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Internet Stabilty

I have been trying to contact Rogers for the last three days . Everytime I call, I have to wait for hours and even then no one answers .My internet gets disconnected regularly and my meetings get interrupted . I am stuck with this company and am thin...

The Wifi speed is really slow - worst agreement ever

The wifi is really slow in my house, and buying an extender doesn't help with the issue. Although an extender was bought, it did not help with the speed or stability of the wifi, which often lags during a meeting. I want to cancel the wifi, but it is...

Windwang by I'm here a lot
  • 1410 Views
  • 5 replies
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Resolved! How much to run Rogers cable to my address?

I asked this a few years back and was given a very high price to run rogers cable to my address. I was wondering if the price would be less now with all the FTTH being ran accross Ontario. What is the cost to run Rogers cable to my address. I believe...

Rhino3237 by I've been here awhile
  • 475 Views
  • 1 replies
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Connectivity/Interruptions

Is anyone else experiencing random delays and interruptions in their connectivity for home TV and Internet?     **Added Labels**

RichUlett by I've been around
  • 990 Views
  • 5 replies
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Dropped frames trying to live stream

Hello I've been having troubles this entire week trying to live stream on twitch. I've been getting constant dropped frames when streaming at a bitrate of 4500, usually 15-20% frames dropped. I've tried lowering the bitrate to 2000 but it doesn't loo...

PJJJ by I plan to stick around
  • 3583 Views
  • 29 replies
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Ignite Gigabit getting 300mbps at max

Hi guys, my plan is 1G ignite with black modem. Next to the modem, I am getting 5G WIFI ~180mbps download for my macbook and ~300mpbs for my android phone, ~200mpbs for my iphone 13 (tested not at the same time), upload is over 50mpbs, which is stran...

raventcw by I plan to stick around
  • 2400 Views
  • 19 replies
  • 0 likes