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Forum Posts

Provisioning Issue

We switched to Rogers for Ignite 1.5GB + TV + Home Phone on Feb 3. Since then, our services have not worked as it should have.Internet was significantly slower than 1.5GB and I am aware that we’ll almost never actually get that speed. It’s much, much...

Renell by I plan to stick around
  • 838 Views
  • 16 replies
  • 0 likes

Modem Settings

I recently changed from Rogers digital to Ignite 500. I had a TPLink mesh system and thought I could get rid of it with the new modem. However, the new modem settings cannot be changed inside. As below   Disable Band Steering or Smart SteeringBoth 2....

Ianfsteele by I've been here awhile
  • 429 Views
  • 7 replies
  • 0 likes

Internet Down again

2nd time this week Rogers internet service goes down. Not reliable network. No internet, no voip telephone and forget about the tv. Rogers and Bell monopoly have to be broken up!. Going to call Rogers support and spend up to an hour waiting in the qu...

BMS2 by I've been around
  • 165 Views
  • 1 replies
  • 0 likes

Connecting 3rd party wifi extenders

Anyone have any suggestions or instructions on how to connect 3rd party wifi range extenders to boost my wifi signal? I have a D-Link extender and XB Modem from Rogers. I was connecting fine through XB7 but not sure why it's not working with the XB8....

nagasur by I plan to stick around
  • 88 Views
  • 0 replies
  • 0 likes

Service Interruption

Since Roger’s replacement of my Modem my entire network has been disconnected. Many many calls to Tech have resulted in no resolution after 6 days. Can someone provide me with the number of the Ombudsman and/or the number for the President’s Office  ...

Richmond by I've been around
  • 134 Views
  • 1 replies
  • 0 likes

Can’t Detect WiFi Network on a Dell Laptop

NEED SUPPORT FOR DETECTION WI-FI NETWORK.  I can scan for many available Wi-Fi connections nearby, but not that at my house. Vice versa, my network appears on all other devices and works properly. Some details about my laptop: Dell Vostro purchased i...

PHAM8899 by I've been around
  • 1942 Views
  • 11 replies
  • 0 likes

Wifi Satisfaction Guarantee

Hello,I would like to better understand the “WiFi Satisfaction Guarantee” I keep hearing about. I was a 25 year customer prior to the merger and was always MOSTLY satisfied with overall service (TV, Phone, Internet) - I say mostly because we have had...

VoIP phone keeps unregistering since 3 days ago

Hi Has Rogers done any updates through their network/firewall recently ? I have a VoIP service that has been working for years - Since couple of days ago ( maybe a week) it keeps becoming unreachable . I have contacted my provider and they say it is ...

AmirSP by I've been here awhile
  • 263 Views
  • 5 replies
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Resolved! Configure DNS on Ignite Router

I use DnsForFamily to limit exposure to inappropriate websites. For this to automatically work on every device in my network, I need to configure the DNS settings on the router, for IPv4 and IPv6. Is this possible with the Ignite router/modem? I don'...

Bismillah by I've been around
  • 188 Views
  • 2 replies
  • 0 likes

Rogers homepage and login issues

Anybody having issues with their Rogers homepage not loading and then not being able to login to see emails? I've reset my modem, cleared cookies and cache, nothing works. Still getting the error of username/password not found.   **Labels Added**    

Rogers Holding Us Hostage

Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...

Renell by I plan to stick around
  • 121 Views
  • 1 replies
  • 0 likes

Rogers Yahoo - Some emails not being received.

An email contact that has sent many messages in the past is no longer able to send me emails. It bounces back to them. I am not able to see their email to inspect the header or see the message. I have tested mail coming from other sources and it seem...

gp_51 by I've been around
  • 151 Views
  • 1 replies
  • 0 likes

Provisioning issue day 8!!!

We are on day 8 with no internet or TV. Rogers, is a $34 billion company & can't figure it out! I have spent over 7hrs on the phone, 2 Technicians in house and Roger support just keeps saying "24hrs". I am beyond fed up with this money hungry company...

No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 337 Views
  • 6 replies
  • 1 likes

Resolved! Business Internet Early Cancellation Fee

This might be a long one so please bare with me. I will be out of town (Toronto) for a while so I called rogers to cancel my home internet and they told me I have to pay 42/month for the remaining 14 months which is 588. I did not know I had a contra...

Peter1124 by I've been here awhile
  • 12173 Views
  • 12 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 208 Views
  • 3 replies
  • 0 likes

No internet since modem installation

I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...

gb_prasad by I've been around
  • 281 Views
  • 5 replies
  • 1 likes

Unable to create app password for Rogers Email

Trying to set up my Rogers e-mail account on Outloook Mobile on Android. Went to Member Centre, chose Account Information then Authorized Applications.Clicked Add Another, Named it and clicked Generate.  Keep getting error:    *** Edited Labels ***  ...

Rogers App Error.jpg
Bilottag by I've been here awhile
  • 27900 Views
  • 123 replies
  • 3 likes