Am I really being ignored?

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I'm a Senior Advisor
Posts: 3,113

Re: Am I really being ignored?

When I go to my messages and try to send a private message to someone with a 2-character user name, the user is not found. But when I click the user's profile, I can.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario


Community Specialist
Community Specialist
Posts: 613

Re: Am I really being ignored?

Hey @BS,

 

Thank you for the update. We will file the ticket regardless and keep everyone posted on updates.

 

 

RogersRoland

I Plan to Stick Around
Posts: 77

Re: Am I really being ignored?

If the subject matter is such that is better to ignore, which unfortunately may happen with anyone, it might make sense for the portal algorithms to send such messages straight to Trash. Smiley Very Happy No-one deserves special treatment in that regard. Of course if the subject was deemed important by others, its not good to ignore, or it might indeed be a software bug.

I'm a Senior Advisor
Posts: 1,804

Re: Am I really being ignored?

This morning I received an e-mail asking:

 

Just wondering if you had received the answer you needed. If so, you should let the Rogers Community Forums know so that the answer can help other members.


Although I have received a response, the issue has not been resolved, so I'm not going to click on "solution" yet.  When I open a sent message, it still shows "To Ignore 57", with "Ignore 57" in a red, clickable box, which makes no sense.  It's certainly no big deal now that I know what's happening, but I thought I'd respond here to the e-mail since there didn't seem to be another place to respond.

Community Specialist
Community Specialist
Posts: 613

Re: Am I really being ignored?

Hey Community,

 

The issue with the missing field in the Sent PM box has been resolved. Please take a look and let me know if it still resurfaces.

 

Thanks again for the patience and also bringing it to our attention Smiley Happy

 

 

RogersRoland

I'm a Senior Advisor
Posts: 1,804

Re: Am I really being ignored?

OK, it does now show to whom it's sent, however, it still shows "Ignore 57" in a red box right beside there.  Half a fix?

 

I don't believe it makes any sense to have an "Ignore yourself" option anywhere, but hey, I can live with seeing to whom the message was sent, if it's difficult to remove the "Ignore yourself" option in the "sent messages".  

 

In the inbox, I can see the purpose of an "Ignore Sender" option...

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I Plan to Stick Around
Posts: 77

Re: Am I really being ignored?

@RogersRoland

 

It sounds like a useful option for some to stay cool and focused on own life. The thread How to Voluntarily Ban yourself further explains the idea. I guess some people keep sending messages to themselves if no-one else answers. Smiley Tongue

Community Specialist
Community Specialist
Posts: 613

Re: Am I really being ignored?

Hey @57,

 

I think its a built in template being used on their end. Almost similar to Sent Inbox. And yes, it is kinda weird that you can ignore yourself Smiley Very Happy

 

 

RogersRoland

Community Specialist
Community Specialist
Posts: 613

Re: Am I really being ignored?

Hey @57 @BS @OLDYELLR,

 

I'm glad to announce that the issue relating to unable to search/tag an user with 2 letters in their name have been resolved.  To those previously affected, the floodgates are now open and the PM's will be coming now Smiley Happy

 

Thank you again for the patience as we worked to get it this resolved.

 

RogersRoland

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