I have an iphone with regular text messages and 6GB of data. I do regular imessages to friends and family, sometime with pictures. I am being charged recently in the last couple of months for pictures/video messages.
I checked and checked but all my messages that has a picture were sent via imessages (blue bubble) .
Talking to LIVE CHAT, i am getting this answer:
Yeah, as far as I am aware of, iMessage is iMessage... as long as it between two apple devices.. it should be using DATA and not any other method
Now.. if for whatever reason it cant send to that recepient, it will fail over to sending via text.. but will change the sent bubble for the chat part in GREEN.
Though i have not had a plan which DOESNT include MMS.. so i wouldnt really know.
I guess a test... would be to go into your message settings on the phone.. you can turn OFF MMS messaging.
Though i dont know if it turns it off for imessage as well as just SMS.. doesnt really say.
But if you can send imessages still fine with a picture.. but not texts..
Would prove that iMessage is separate.
After a lengthy converstaion with the Live Chat, the agent relaizse that iMessage does not get charge. The agent had to ask a few other about this before giving me an answer.
I was told that they will escalated this to the manager to get my charges refunded. That was last week, I still haven't gotten a call or a text or an email back from rogers. Very disappointed.
PM me if you need more details.....iMessage seems like a new thing to rongers. LIVE CHAT rep doesn't understand it, I have been repeating myself everytime i speak to them. My issue is still not resolved, apparently managment is looking into it. I havne't gotten a call or a email or anything of such for a follow up.
Have you called into Rogers or back on live chat to ask what's going on? Weekends they usually don't get back to the customers but i do know some do.