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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I plan to stick around
The point is about not being able to wait a few extra days or forgoing the freebies because money doesn't matter. Its about the service level and making sure you core customers are happy. Everyone in here is obviously very passionate about their device. If you took the time to pre order then you should get it on launch day. Someone else should not be able to bypass you by walking in rogers has had these phones for several days and they should all be in stores for open of business Friday anything other than that is poor business. Why can't you pre order and just have them courier to your house.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

italianfitguy
I plan to stick around
Finally got the call from rogers store, note 7 is waiting for me, pick up after 10 tomorrow. Yaay.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Wow you are the luckiest here lol... Still "in progress" 😞

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @IMHERETOSTAYQc

Most of us are. Only a little bit got a shipped status.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @italianfitguy

Very nice!!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around

I agree - pre-orders should take precedent. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

italianfitguy
I plan to stick around
Really? I thought most people got the call this morning. I was #2.

Hope your luck changes.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @italianfitguy

Most of us i would say 90% of us didn't have our shipped out yet.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Yes it's from Samsung but you have until September 2nd I believe to send it in the form from the date u get ur pre order. Thats straight from the Samsung Canadian promotions site.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I plan to stick around

Maybe not to you but I thinks is terrible customer service. I can you be 7th out of hundreds an not get your device first thing?

 

Furthermore I have a flight to catch at 3pm and I'm off for 2 weeks. It's do or die for me. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

Again they still have a chance to ship them out tongiht. Don't jump on the gun until 11:30pm tonight. The status updates can change until then. They usually change around 8-11pm

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

5five5
I plan to stick around
Any chance a status may update from number 1 Open to Shipped? Mine hasn't budged. I contacted CS and they could not provide anything. They said they are sure I will get an email. They did not say when.

Had my number remained at the original 40, I would understand a bit more. But it moved up to 1 Tuesday and the status still remains only as Open. Quite frustrating. My last two pre-orders never even sent an email. I had to cancel them after finding stock in store.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jay00funk
I plan to stick around
I just called my local Rogers Plus store and they have a few note 7s. Yet my reserved note isn't. Really hope meow is right and its delivered tomorrow.

I sold my Note 3 last week to beat the market resells, I can't go any longer without a phone! Lol

So, is it cool to use this bad boy in the shower for music...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @5five5

contacting Customer Service will not do nothing sadly as they have no access to the reservation system nor the warehouse. The reservation system as i pointed out a couple of times is a self serve system.

You might have that happen but again it might ship out tomorrow for Saturday. Only one day wait..

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @jay00funk

It all depends. i have noticed that some Rogers Plus stores which have HIGH traffic on launch days usually get a few more shipments BUT again those shipments of the devices could be store demos and store units for the staff ( i have seen this happen with the S7 and most iPhone launches)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

comcry
I plan to stick around

People in the states have received theirs; so jealous!  Tomorrow can't come fast enough.  The main difference in getting it tomorrow, is having the weekend to play with it.  Wishing everyone good luck. I know some will receive; some will not and walk-ins will likely have the most success!  I do not think I will reserve with Rogers ever again! 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I plan to stick around

i hate the fact that i need to wait till tomorrow now

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

different country and different rules. All manufactures can charge or fine the carriers that ship out devices early to the customers ( not stores)

Yes that is true but its only a device. You have ur whole life if u keep it that long to play with it. If u do not receive it, u will. Spend time with family, gf / bf or with friends instead of worring over a device. Life is to short to get upset because lets say u do not get the device at launch but get a it a day or two after. lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

No worries my friend, i would say 19hrs before u get it!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

italianfitguy
I plan to stick around
I must be one of the lucky ones. I've had no issues with rogers. They texted and emailed me last night and called me this morning. Should have it by noon tomorrow. Cant wait to hold that bad boy

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @italianfitguy

i wonder if they picked to ships only a few last night because they are most likely shipping most of the them tonight. Who knows. Honestly i have waited a couple of days for a device and yes i was upset but is life.

I spoke to my buddy thats with Bell and they told him that his pre order with blue has changed to next week because of the high demand and little stock