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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I plan to stick around

@Mrnovanova wrote:

So I spoke to the manager at the Rogers plus store and he confimed my phone won't be there tomorrow morning. However he will have phones in store for walk ins. I would also lose my free gift and the SD card. So if my phone is not in tomorrow I'll pass by Videotron first since they have the same phone for 279$ and save a cool 280$ and if they don't have any there I'll stay with Rogers. I've been let down before by Rogers reservation...fool me thrice right.


Wow and you were #7 to begin with? That's a huge letdown.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jayv1971
I plan to stick around

so does that mean that all of us who still are in the in progress status arent getting our phones tomorrow? I hope this doesnt effect any of us 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Mrnovanova
I plan to stick around
I was #1 for the S6 edge and I had to buy it as a walk in because the store hadn't received it. That's Rogers for ya...

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around
This isn't Rogers fault really. It really depends on UPS. They usually deliver today (note 7 eve) or during the day around 3-6pm tomorrow. Depends on your luck

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

kavkaz
I plan to stick around
mine is at the store but they won't give it to me

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jayv1971
I plan to stick around

If this is the case I dont mind losing my free gifts from the promo for preodering I might as well just walk in and grab the phone

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

I'm #6 Blue just called Roger Plus they said as of now they haven't received anything yet.  Which means my phone is not arrived as of now.  Will call back late afternoon again.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jayv1971
I plan to stick around

happened to me 3 times with the s5 the note 4 and note 5 I had to walk in and buy them 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around
I get people are excited but even if it only came Monday or tomorrow afternoon not a huge deal in the grand scheme of things. It

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I plan to stick around

@biks21 wrote:
This isn't Rogers fault really. It really depends on UPS. They usually deliver today (note 7 eve) or during the day around 3-6pm tomorrow. Depends on your luck

I don't see how this isn't Rogers' fault. If they have inventory allocated to stores for walk-ins on launch day, why aren't these inventory prioritized for customers who pre-ordered? There is clearly something wrong with the fundamentals of their supply chain management.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@nickf wrote:

@biks21 wrote:
This isn't Rogers fault really. It really depends on UPS. They usually deliver today (note 7 eve) or during the day around 3-6pm tomorrow. Depends on your luck

I don't see how this isn't Rogers' fault. If they have inventory allocated to stores for walk-ins on launch day, why aren't these inventory prioritized for customers who pre-ordered? There is clearly something wrong with the fundamentals of their supply chain management.


I agreed.  When I Pre-Order those PS4 games, they will ship out the item the day before to make sure I will get it the same day it released.  I know Samsung can't let us have it before release date but at least let the Pre-Orders get their phones earlier than walk-ins.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

cubordinate
I plan to stick around
I'm sure there would be more than a few people who would forgo a Fit 2 and 64GB SD in order to have it on Friday.

That being said I believe most people will get it mid-day Friday.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I plan to stick around
I watched a scratch test video and apparently it's scratch resistance is 1 level about plastic which is pretty bad I got a screen protector but they are horrible with 90% off cases apparently. So I am a little concerned

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

5five5
I plan to stick around
This is definitely my very last time pre-ordering with Rogers. This is the 3rd time they have failed me. IPhone 4, Note 4, now Note 7. Total disappointment.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

@cubordinate wrote:
I'm sure there would be more than a few people who would forgo a Fit 2 and 64GB SD in order to have it on Friday.

That being said I believe most people will get it mid-day Friday.

If people are willing to forgo a ~$250 item (or say $200 after you sell it on Kijiji) and a SD card (not as important) just to get the phone on a Friday vs a day or two later, those people aren't looking at the big picture.

 

I mean, it's not like you're going to be the first one with the phone anyways, and come Monday you'll be like, hmmmm, I guess I could have waited, what's the difference.

 

But maybe that's just me lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Japetto
I plan to stick around
I have yet had a pretty order with Roger's go smooth. I was top 10 twice on iPhone's and the store didn't get on launch day despite being marked shipped. Same for note 5. But I walked in a bought with no issues in fact at 3pm on note 5 launch I was first one to buy that day. I have zero confidence that I will get my pre-order order tomorrow. I'm sure I will be able to walk in a get it. I find it frustrating that rogers continues to treat the people that are most excited and loyal with pure disregard. That being said maybe they will surprise me tomorrow.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hey guys

Let's stay calm. We will get the device no matter what and if u guys want it tomorrow and the device from ur reservation hasn't shipped, just head over to a store and get one.

Do remember that Rogers is doing their best to put aside most of the devices they get towards the reservation but the stores and call center get some too. Seeing as we are all IN PROGRESS status, it should ship out tonight and if not tomorrow for Saturday delivery. Again it's only a device. 🙂

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Jayv1971
I plan to stick around

guess im definetly just walking in tomorrrow and buying it

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Japetto

With the S7 edge, Rogers shipped my phone out on Friday night for Saturday delivery. Same with the iPhone 6 Plus. They get some shipments in during Friday and usually it seems UPS picks them all up either thrusday night or Friday. Again for each it's different.


Everyone is complaining, what should I be doing? I can't even access the reservation system at all. So i cant even seethe status or anything lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jayv1971

You can try and see if a store has one if ur has not been shipped but most stores may not have stock or even have limited which is maybe 1-2 devices.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cubordinate

Not really and those people will hit their head when the device they could have waited for would beat the store on Saturday or even Monday. It's only a device and many forget about that. If those people have all the money to buy those accesories instead of waiting so be it.