Huawei P10 Plus Rogers Oreo Update Bugs

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 4

Huawei P10 Plus Rogers Oreo Update Bugs

After I OTA updated my Huawei P10 Plus to Rogers Oreo (from Nougat), I can no longer change the Hide / Show my number feature in the Dialer. It is stuck on always Show my number when making calls. Also the CPU (hence the battery) is more heavily utilized (4 to 7 percent more) than was on Nougat. A factory reset does not solve these issues.

 

 

***Edited Lables***

I'm a Trusted Advisor
Posts: 31,337

Re: Huawei P10 Plus Rogers Oreo Update Bugs

Hello @dread99a

I hear you. However this isn't a Rogers isssue. Those changes come straight from the OS manufacture and Huawei. Rogers does not touch any CPU / Battery or any changes within the settings. They only add their own apps, optimize the networks for the phone to work on their network.

Have you contacted Huawei?
I've Been Around
Posts: 1

Re: Huawei P10 Plus Rogers Oreo Update Bugs

Still, I did not get any update on my


@Meowmixwrote:
Hello @dread99a

I hear you. However this isn't a Rogers isssue. Those changes come straight from the OS manufacture and Huawei. Rogers does not touch any CPU / Battery or any changes within the settings. They only add their own apps, optimize the networks for the phone to work on their network.

Have you contacted Huawei?




Huawei p10 plus 

I've Been Here Awhile
Posts: 4

Re: Huawei P10 Plus Rogers Oreo Update Bugs

The caller id display issue is a Rogers Network issue. (Just research this for your own edification) Rogers needs to contact Huawei to get this fixed as it is within Rogers area of responsibility. Rogers is not a victim here but rather the vendor providing firmware validation before authorizing os deployment to their "network locked" devices and I expect and demand no less of them to do their jobs well... My cell phone bills reflect a tier 1 vendor... so Rogers needs to continue to earn their keep.
I'm a Trusted Advisor
Posts: 31,337

Re: Huawei P10 Plus Rogers Oreo Update Bugs

Hello @dread99a

Then contact Rogers tech support and open a ticket with them. They see the ones who can see if its on their side or its a bug within the OS update that caused this.

The setting for call display is on every single phone even without it being connected to any carrier. So it could be a issue with the OS update or someone forgot to add it back.
I've Been Here Awhile
Posts: 4

Re: Huawei P10 Plus Rogers Oreo Update Bugs

The higher likelihood is the caller id validation check and id network setting strings were not correctly changed to the Rogers specific network codes. I will contact Rogers tech support.
I've Been Here Awhile
Posts: 4

Re: Huawei P10 Plus Rogers Oreo Update Bugs

I've contacted Rogers Tech Support and they are escalting the issue to Huawei for a fix.... though there is no time frame on when we might see an update. Hopefully Rogers contract with Huawei has an aggressive SLA for fixing cell network related bugs.

 

Note: Tech Rep mentioned that they have an outstanding OS issue with a Samung phone that has been open for over 2 months and Rogers still has not received a fix (hence one of the reasons why I no longer buy Samsung phones) .  Hopefully Huawei is more responsive / proactive... if not, a tardy fix response time will most certainly influence my buying decision for my next Phone manufacturer in the next year.

What's New
2018 VIVO IPL 11
April 7th - May 27th, 2017
Full Package
Sportsnet PPV: 377 HD | 378 SD
Price: $29.99
Playoff Matches
Sportsnet PPV: 348 HD | 250 SD
Price: $14.99/game
Full Details and Schedule

The VIVO IPL is a professional Twenty20 cricket league established by the Board of Control for Cricket in India (BCCI) in 2007. The tournament features eight teams from across India with some of the most exciting and talented cricket players in the world! The 2018 season of the Indian Premier League, the VIVO IPL 11, begins its eleventh season on April 7th.

 

Topic Stats
  • 6 replies
  • 343 views
  • 2 Likes
  • 3 in conversation