Galaxy S7 data connection deteriorates throughout the day

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I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

@cgiguy and @Cindy604

 

What worked for me is to select only band 17 LTE. You don't get 4g so you need VoLTE enabled (say goodbye to 911 calls) but I havent had a single data drop in a couple months.

 

*#2263# from your phone app then go to band selection, LTE, LTE_17

 

It worked for me, but like others have said it doesn't fix your phone its just a clever workaround 

I'm a Trusted Advisor
Posts: 31,389

Re: Galaxy S7 data connection deteriorates throughout the day

Hello @corey170

While that is a work around, not having 911 calls working isn't something many want to take a risk on as during a emergency u can't call to 911 and u will be stuck wherever you are. So i would NOT suggest this method unless u do not care about ur safety or calls to 911 during a emergency.

The best solution is just sending in the phone to Samsung and they will repair it. They have sent out the phones fixed and without issues.
I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

Using the Rogers-EXT network resolves the issue, and you don't have to be without your phone.

Wouldn't it be nice if either Samsung, or Rogers, came forward and told us what the cause of the problem is?
I'm a Trusted Advisor
Posts: 31,389

Re: Galaxy S7 data connection deteriorates throughout the day

Hello @robertz

I would agree with that. Both companies should come out and say something but they have not sadly.
I've Been Here Awhile
Posts: 2

Re: Galaxy S7 data connection deteriorates throughout the day

Hi @cgiguy@Meowmix@robertz@corey170@gp-se

 

Thanks for your suggestions and notes.  I'm getting the run around and blame game from Samsung and Rogers.  

Rogers told me to disable LTE for now and test to see if there is an issue when the phone switches from LTE to 4G/3G.  I'll try your suggestions.  Thanks!

I'm a Trusted Advisor
Posts: 31,389

Re: Galaxy S7 data connection deteriorates throughout the day

Hello @Cindy604

Honestly it should just work or have them fix it for u!

Hopefully all works out and everything starts working again. Let us know!Smiley Happy
I'm Here A Lot
Posts: 5

Re: Galaxy S7 data connection deteriorates throughout the day

I can't argue with the fact that a repair has worked for you, but it appears that many have gone down that path with limited success. I have been on Rogers-EXT since early January and I have not recieved one duplicate text, nor have I had to reboot my phone even once. The network access on the Rogers-EXT (Bellus roaming) is as close to flawless as you can get. I get LTE+ full speed inside the concrete bunker of a locker room at the Calgary Winsport arena. My friend on an iPhone 7 using Bell can hardly get a signal in the same senario. The phone has great reception when the network is compatible. It's Rogers fault... Samsung is selling this phone all over the world, at least 20+ million. Rogers/ Fido are the only networks with this problem. Samsung might be able to fix it with the right firmware, but they probably don't want to pay for the research to fix it for a network with ~1% of it's device sales... hence why Rogers should either spend the money to figure it out or stop selling this phone.

 

I have no problem staying with Rogers as long as I keep unrestricted access to Rogers-EXT, otherwise it'll be a waiting game until the end of this contract.

 

Trevor

I Plan to Stick Around
Posts: 18

Re: Galaxy S7 data connection deteriorates throughout the day

Got mine back from Samsung and they ended up flashing the firmware and replacing at least one part.

Now to see if it's fixed for reals or not. Repair took about 8 days.
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I Plan to Stick Around
Posts: 18

Re: Galaxy S7 data connection deteriorates throughout the day

Well, repair looks like it didn't fix a thing. Phone just dropped it's network connection not even 4 days after I picked it up from the Samsung store.

 

I'm going to take it back tomorrow to the store and demand a new phone, see how that goes. There's no way I'm going to wait another week for a second repair.

I've Been Here Awhile
Posts: 4

Re: Galaxy S7 data connection deteriorates throughout the day

Has the problem gone away yet? Is it fixed? Any advice?
I got a new SIM card, uninstall apps, followed every single steps Nothing been Solved!!
I absolutely agree with you "ReSmiley Tongueaying FULL Price Plan for Service and Getting Only PARTIALLY throughout the day"
I am going to file a complaint with CRTC because I am beyond frustrated with this issue.
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